You work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support number for some assistance. The technician asks for the device’s IMEI. What is she trying to determine? Why is this important?

You work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support number for some assistance. The technician asks for the device’s IMEI. What is she trying to determine? Why is this important?

A+ Guide To It Technical Support

10th Edition

ISBN:9780357108291

Author:ANDREWS, Jean.

Publisher:ANDREWS, Jean.

Chapter9: Supporting Mobile Devices

Section: Chapter Questions

Problem 6TC

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Similar questions

In your job, you're given the same model phone by your company, which has hundreds of workers. One of your smartphones won't connect to the cellular network, so you contact the provider's tech support hotline for assistance. An IMEI number is requested by the technician. Her quest to understand what it all means is a mystery. What does this mean?
You work for a company that provides dozens of the same smartphone model for its employees. Whiletroubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s techsupport number for some assistance. The technician asks for the device’s IMEI. What is she trying todetermine?
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