Systems Analysis and Design (Shell...

11th Edition
Scott Tilley + 1 other
ISBN: 9781305494602



Systems Analysis and Design (Shell...

11th Edition
Scott Tilley + 1 other
ISBN: 9781305494602
Textbook Problem

Ecommerce has seen explosive growth in recent years. What are the most important reasons for this trend? Will it continue? Why or why not?

Program Plan Intro

The most important reasons for e-commerce growth in recent years and mention whether this trend will go on or not.

Program Explanation

Ecommerce also known as electronic commerce is way of doing business through internet. It involves buying and selling of goods and services which may or may not involve electronic payments on the internet. Sales through ecommerce have gone up from 11% (2016) to 15% (2018) of total sales, with biggest market share of Amazon of approximately 40%.

Some of the reasons which have contributed well towards this growth and increase in trend are as follows:

  • Increase in mobile users and availability of mobile data: More and more users are using web through mobile devices using mobile data, which makes accessing of internet on go. This helps in growth of ecommerce as people tends to buy more with ease of anytime, anywhere web services.
  • Ecommerce companies are providing better deals, no-fuss returns or exchange, delivery at place required, which is adding up to customer satisfaction, and retention...

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