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THINKING CRITICALLY When planning a memory upgrade, you discover that Windows 8 reports 4 GB of memory installed. In BIOS/UEFI, you see that two of your four slots are populated. You install two 2-GB DIMMs in the two empty DIMM slots. When you boot the system, Windows 8 still reports 4 GB of memory. Order the four steps you should take to troubleshoot the problem of missing memory. a. Open the case and verify that the DIMM modules are securely seated. b. Go into BIOS/UEFI and verify that it recognized 8 GB of installed memory. c. Open the System Information window to verify the edition or version of Windows 8 installed. d. Inspect the DIMMs you installed to verify that they match the existing DIMMs and those the motherboard can support.

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Comptia A+ Core 1 Exam: Guide To C...

10th Edition
Jean Andrews + 2 others
Publisher: Cengage Learning
ISBN: 9780357108376

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BuyFindarrow_forward

Comptia A+ Core 1 Exam: Guide To C...

10th Edition
Jean Andrews + 2 others
Publisher: Cengage Learning
ISBN: 9780357108376
Chapter 3, Problem 9TC
Textbook Problem
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THINKING CRITICALLY

When planning a memory upgrade, you discover that Windows 8 reports 4 GB of memory installed. In BIOS/UEFI, you see that two of your four slots are populated. You install two 2-GB DIMMs in the two empty DIMM slots. When you boot the system, Windows 8 still reports 4 GB of memory. Order the four steps you should take to troubleshoot the problem of missing memory.

a. Open the case and verify that the DIMM modules are securely seated.

b. Go into BIOS/UEFI and verify that it recognized 8 GB of installed memory.

c. Open the System Information window to verify the edition or version of Windows 8 installed.

d. Inspect the DIMMs you installed to verify that they match the existing DIMMs and those the motherboard can support.

Explanation of Solution

Given:

Windows 8 reporting 4Gb of memory installed.

Two slots out of four are populated in BIOS/UEFL.

2-GB DIMMs which are installed in the two empty DIMM slots.

To find: The four steps that should be taken to troubleshoot the problem of the missing memory.

Solution:

The steps that need to be taken to troubleshoot the missing memory are:

The primary step is to always open the System Information window to verify the edition or version of Windows 8 installed...

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