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Service quality can be defined as the reflection of service delivery by finding the gap between the perceived service and expected service. There are 8 dimensions for quality , they are performance, features, reliability, conformance, durability, service ability, aesthetics, perceived quality and value. Total quality management depend mainly on quality control tools and previously developed quality techniques. It’s a process of continuous quality improvement

problems arise and undertake novel approaches to amend processes. Six Sigma and earned value management (EVM) are innovative methods that assist organizations in expanding quality, monitoring a project effectively, and offering tools to improve customer satisfaction, cost effectiveness, and products and services. Background Franklin Electronics is in need of assistance in developing a formal project management program that includes Six Sigma principles and EVM. In 2003, the organization was awarded

According to the dictionary, six sigma (sometimes stylized as 6σ) is a set of management techniques intended to improve business processes by greatly reducing the probability that an error or defect will occur. It is becoming a well know and useful strategy worldwide. Every company who needs an excellent management will pay more attention at Six sigma. This essay aims to analyze the case which named Tutorial for IT Call Center and using 10 criteria ways to evaluate six sigma projects. Summary In the

Foxconn Foxconn Technology group, a well-recognised Taiwanese multinational electronic contract manufacturing company whom clients are some of the biggest American, European, and Japanese electronics information technology companies. They are well known for manufacturing famous products like BlackBerry, iPad, iPhone, Kindle, Playstation 4, Xbox One, and Wii U. Originally, Foxconn was a trade of Hon Hai who later on has a supplementary in receiving the name. Terry Guo, a manufacturer of electrical

Brandon Champion English 12 5-22-17 Ms. Reider Doctor Octopus Dr. Otto Gunther Octavius, known as Doctor Octopus, is a supervillain that has been in comic books published by Marvel Comics. He first appeared in Amazing Spider-Man #3 which was released July, 1963 by Stan Lee and Steve Ditko. Otto Octavius was raised in an oppressive household, with an overprotective mother, and a harsh, abusive father. His mother encouraged the young Otto, already a good student, to push himself in school, in the hopes

What is lean Six Sigma? Lean Six Sigma is the values defect prevention over defect detection which is a face-based, date-driven philosophy of improvement. Reducing variation, waste, and cycle time to drive customer satisfaction and bottom line result. A competitive advantage is created while promoting the use of work standardization and flow. So that every employees of a company should be involved to apply anywhere variation and waste exist to improve the performance. The demarcation is blurred between

Abstract Lean and Six Sigma are recent developments in continuous improvement methodology that have been popularized by several companies. The success and balancing nature of these methodologies has led to their combination into a single methodology, commonly called Lean Six Sigma or Lean Sigma. Many of companies throughout the world implement Lean-Sigma with variable degree of success. Also, they involved lean- sigma to tackle problems such as production defects, and lean manufacturing, which aims

sixsigma program: Abstract: Definition of Six sigma: Six Sigma is defined as highly controlled and well-ordered process to focus on developing and delivering perfect products and services . FUNDAMENTAL NOTION behind Six Sigma: “SIGMA” is Statistical term to measure process deviation from its perfection. You can systematically point out “HOW TO ELIMINATE DEFECTS?”, if you are able to measure the defects in a process and may get “ZERO DEFECT” performance. In “Six Sigma” ZERO DEFECT performance is defined

this chapter, theory on Lean and Six Sigma is presented, as well as theory on the combination of these two initiatives, Lean Six Sigma. It is investigated how Lean and Six Sigma can be adapted to the process that is treated in this report, customer service and administration. Lastly, since this project aims at finding improvements and implementing them, studies on how to implement changes in an organization are also performed. 2.1 Introduction to Six Sigma Six Sigma was established by Motorola

Lean Six Sigma can be termed as a program of process improvement that incorporates two ideas which are lean, and six sigma. Lean comprises of techniques for minimizing the time required to deliver services or products. Six Sigma comprises of techniques for refining the quality of services and products, significantly contributing to amplified satisfaction of the client. By incorporating them, Lean Six Sigma can be seen to be a proven strategy of business management that assists organizations in operating