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An Analysis of 7-Eleven’s Strategic Business and Information Systems Needs.

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An analysis of 7-Eleven’s Strategic Business and Information Systems Needs.

Q1. Evaluate 7-Eleven’s competitive advantage using the Michael Porter’s Five Forces model.

The 7-ELEVEN convenience store concept was created in 1927 by the Southland Corporation which, at that time, operated mainly as an ice, milk, and eggs retailer. By 1946, the Southland Corporation introduced a new convenience service that involved prolonging the opening time from 7 a.m. to 11 p.m. This was how the legendary 7-ELEVEN name came about. On April 28, 1999, The Southland Corporation officially changed their name to 7-ELEVEN INC. To date, 7-ELEVEN is present in over 20 countries and regions. Everyday, 200 million consumers of different race and lifestyles …show more content…

The RIS ensures that products meeting the customers demand are always in stock, which makes the customer feel valued and important, which in turn ensures their loyalty. 7-Eleven has always set the price for their products and even though it is slightly higher than the hypermarkets, customers still go to the stores because of its 24-hour service which they tradeoff against the price. The RIS allows 7-Eleven to be customer focused by selecting the niche market and achieving cost leader ship and product differentiation by taking into account customer taste, choices and preferences.

Having the RIS allows 7-Eleven to have more power to control the bargaining power of suppliers where the technology gives 7-Eleven the advantage to dictate the price ensuring that they are getting the best price and service. Thus suppliers do not have a monopoly on the products, even big suppliers such as F&N or Coca-Cola will not be able to raise their price.

In industry rivalry, being the larger convenience store franchise, implementing the RIS gives 7-Eleven a huge advantage over its competitors by setting the industry standard. This will allow 7-Eleven to have a high intensity of rivalry between itself and its competitors. Customers instinctively still turn to the 7-Eleven brand or logo when they require any purchases showing that 7-Eleven is still the preferred store thus it is considered the

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