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Assignment 2: 50-3: Case Study Questions And Answers

Satisfactory Essays

Strengths: Shay does a good job greeting the client politely. From there, she gains agreement of the client's request and is sure to verify the mailing address on the file and the turnaround time for the delivery. The call ends on a polite note. Inches: Verifying the email address- Although Shay verified the email address at ( 1:57) during the verification, we must verify once more with the client to ensure this is the correct email the client can access the document and avoid any possible privacy issues. Maintaining control-dead air-(2:50-3:16) At this time, Shay does not properly foreshadow her dead air. We should be sure to foreshadow properly do that the client is engaged in the call at all times. Consider stating, " I want to make

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