Consumer Behavior Assignment 1 |
Attitudes
As consumers, each of us has a vast number of attitudes toward products, services, advertisements, direct mail, the Internet, and retail stores. Whenever we are asked whether we like or dislike a product, a service, a particular retailer, a specific direct marketer, or an advertising theme, we are being asked to express our attitudes.
Within the context of consumer behavior, an appreciation of prevailing attitudes has considerable strategic merit. For instance, there has been very rapid growth in the sales of natural ingredient bath, body, and cosmetic products throughout the world. This trend seem linked to the currently popular attitude that things “natural” are good and things
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Steve Is thinking of asking a few of his friends about the differences between cable and DSL broadband Internet service and will also go online to a number of websites that discuss this topic. The Affective Component
A consumer’s emotions or feelings about a particular product or brand constitute the affective component of an attitude. These emotions and feelings are frequently treated by consumer researchers as primarily evaluative in nature; that is, they capture an individual’s direct or global assessment of the attitude object. Affect laden experiences also manifest themselves as emotionally charged states (eg happiness, sadness, shame, disgust, anger, distress, guilt, or surprise). Research indicated that such emotional states may enhance or amplify positive or negative experiences and that later recollections of such experiences may impact what comes to mind and how the individual acts. For instance a person visiting a shopping center is likely to be influenced by his or her emotional state at the time. If the shopper is feeling particularly joyous at the moment a positive response to the shopping center may be amplified. The emotionally enhanced response to the shopping center may lead the shopper to recall with great pleasure the time spent at the shopping center. It
Pollan comes to the conclusion that natural does not exist. It is moreso a word that we(humans) nowadays have come to associate with “better”, or “good for you”. People use the word as an enchanting title. In the introduction, Pollan brings our attention in by mentioning that there have been 200 class-action lawsuits filed against food manufacturers, trying to sue over misleadingly labeling their foods as ‘’natural’’.
In Affect - A basic Summary of approaches, Andrew Murphie puts forth thought on the concept of affect and how it directly correlates with the language. Affect is described as what occurs right before one becomes aware of how they are feeling, and thus turning that feeling into an emotion. That being true, affect is moment to moment and is constantly changing, for emotion is continually being altered in order for one to be fully present in every point in time. Affect comes and goes instantaneously, for at the instant when it comes, one makes an effort to put affect into words, turning the affect into a feeling or emotion and it is gone. Affect cannot be put into language, but it is always something that will be with one. That being said, one cannot describe one’s affect to another. Though, by trying to talk about one’s affect, one must speak about the instant that created said affect, and by expressing one’s thoughts about their moment to moment experience, one can try to evoke a similar experience in another’s mind.
Over the last few decades, American culture has been forever changed by the huge amount of advertisement the people are subjected to. Advertising has become such an integral part of society, many people will choose whether or not they want to buy a product based only on their familiarity with it rather than the product’s price or effectiveness. Do to that fact, companies must provide the very best and most convincing advertisements as possible. Those companies have, in fact, done
In the essay “What's Natural about Our Natural Products?”, Sarah Federman claims that although many people believe that the word natural on a food label means that a product is healthier than others, natural doesn't actually mean anything, because is an unregulated word. The author describes how marketers use the word “natural” to bait people in to buying a certain product thinking that is better than another “unnatural” product. She says that the word is most prevalent at the grocery store, and gives examples of different products with the word “natural” on their label. Federman explains the difference between the products that don't have “natural” on the label and the ones that do. She states that, often, the “natural” food products are more
The affective component consists of the negative or positive feelings that a person has towards a given object. The behavioural component refers
Consumer perception applies the concept of sensory perception to marketing and advertising. Just as sensory perception relates to how humans perceive and process sensory stimuli through their five senses, consumer perception pertains to how individuals form opinions about companies and the merchandise they offer through the purchases they make. Merchants apply consumer perception theory to determine how their customers perceive them. They also use consumer perception theory to develop marketing and advertising strategies intended to retain current customers -- and attract new ones. Psychologist Daryl Bem originally developed this theory of attitude formation in the late 1960’s and early 1970’s when he argued that people sometimes analyze their
The tricomponent attitude model is made up of Cognitive, Affective and Conative component. The three components are interrelated and integrate to form an attitude of a person toward any product or service in consumer scenario. Here we are studying how the consumers react to Kraft Food and Vegemite.
There are three components that underlie every attitude. These are referred to the ABC’S of attitudes and consist of an affective, behavioral and cognitive component. The affective component involves our feelings and or emotions, the behavioral component is the actions and how we act, and the cognitive component consists of our thoughts and feelings (Consumer Behavior: Tripartite Model & Attitude Measurement, n.d.).
Affect is the outward expression of feelings and emotions which can be seen through facial expressions or body movements. According to Panksepp (1998) he identified four basic command emotion systems: seeking or reward, rage, fear, and panic or separation systems. Affect regulation refers to the ability to maintain these four basic command systems or increase positive homeostasis and to regulate inappropriate emotions (Applegate, 2005).
As the consumer attitude gradually changes, people are more in favor of the natural and safe products in cosmetic market. Australia consumers are not exception. They respected green-added cosmetics, namely, they are increasingly in pursuit of natural, pollution-free cosmetics with no chemicals added. Consequently, the products of chemical-free will gain competitive advantages in Australian cosmetic market to meet the consumer’s psychological needs for green, organic skin care products.
Due to the side effects and limited efficiency of HNR claims, natural claims are frequently used in recent food advertising practices, including “natural ingredients,” “no additives,” and “no artificial ingredients” (see Steptoe, Pollard, and Warble 1995). Natural claims placed in the top-5 most popular nutrition marketing approaches (Colby et al. 2010). Food products labeled as “natural” generated $22.3 billion in sales in 2008 (Nielson 2009), and in 2013, U.S. customers spent more than $40 billion on them (Esterl 2013). A recent study found that over one-third of U.S. consumers considered natural claims (e.g., all natural, no artificial colors, no artificial flavors, and natural flavors) as important product attributes in purchasing decisions, and they were
In today’s world of various products and services, businesses aim to excel and lead the competition by marketing the most number of consumers, which is a full time endeavor of business. To survive in the market, a firm or an organization has to be constantly innovating and understand the latest consumer trends and tastes. Marketers need to understand consumer behavior because the decision-making process for consumers is anything but straight forward. Consumers’ behaviors and their purchasing patterns is a huge advantage to understanding the way customers think and the reason for their purchases. Therefore, the study of consumer behavior is important because it allows the
The main idea of Affective Events Theory is the affective experience such as moods and emotions as crucial link in shaping attitudes and behaviours (Rosen, Harris & Kacmar, 2009). Based on Greenberg (2011), positive mood leads to positive memory
Advertising is a persuasive communication attempt to change or reinforce one’s prior attitude that is predictable of future behavior. We are not born with the attitudes for which we hold toward various things in our environment. Instead, we learn our feelings of favorability or unfavorability through information about the object through advertising or direct experience with the object, or some combination of the two. Furthermore, the main aim of advertising is to ‘persuade’ to consumer in order to generate new markets for production.
Consumption is a process of acquiring, using and disposing of goods and services. Emotions play a very large role in consumer behavior. This behavior and emotions are affected and created by the society and the culture in which the consumer lives. For example, an American may approach the purchase of a costly car with relatively less pressure than a person in a developing country where a car could be a high unaffordable luxury. The customer will comprehend brands, offers and the meaning of the product based on the understanding that he or she has of similar brands and their experience by analogy or by hearsay from peers and form an opinion. For example a new soft drink from Pepsi may not be very informative in its advertisement but that it is from the stable of PepsiCo makes the users of Pepsi brands take it in without much research. Such an opinion is not based mostly on the complete set of facts. Where there are many alternatives or the information is scarce the customer has to make a lot of effort or 'high effort' to reach a decision and such a situation could be a turnoff. On the other hand the customer may not be inclined to devolve deep into facts in case where the brand value is established and may make a decision on little or even sometimes no information. (Hoyer;