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Bellevue / Nyu's Program For Survivors Of Torture

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Agency Change Each Monday, Bellevue/NYU’s Program for Survivors of Torture (the Program) holds a clinic to offer physician or psychiatric services to their clients. During this time, the Program also offers Art Therapy and Yoga Therapy for clients and their children. The clinic staff includes doctors, psychiatrist, and nurses who are moon-lighting for our program and are Bellevue employees and staff from the Program including doctors, psychiatrist and front desk staff. Over the last four months, there has been many instances during the Monday night clinic where the clinic staff was not preforming in a professional manner towards the clients. There have been many illustrations where simple tasks were not completed because it was an …show more content…

From there, the group would need to discuss budget concerns, space availability, specific reasons there is tension. During the meeting, the group can rate the different changes the agency agreed to implement by difficulty and importance. Each staff member from Bellevue and the Program will be able to provide their thoughts about issues within the clinic and ideas about how they feel it can be improved. As changes start to occur, the staff can be up-to-date on the process through team meetings, so every member is aware of the changes. It is expected the training for trauma informed care would be held at the highest importance. One approach is Trauma-Informed Primary Care, which can be done in a half-day training. It requires a genuine commitment and support from the clinic and institutional leaders (Machtinger, Cuca, Khanna, Dawson Rose, Kimberg, 2015). Either a trained psychologist or social worker will train the entire Monday night clinic staff during a mandatory meeting. This can allow a space for questions, comments and concerns from staff members. An expected concern would be how clients miss their appointments or come very late to the appointment. Clients are traveling from far away for these services, so they may expect to keep their appointment or get a new one without any repercussions. The group and create policies for future issues with

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