preview

Benefits And Benefits Of A Lunch Hours

Good Essays

Lunch hours are the times that the bank is busiest the most. The customers want to be sure that they can be taken care of in a minimal amount of time and still have time left on their lunch hour. Since most customers come during this time, the wait times can be a little longer. Reed (2014) gives an example of a customer having to take a half day off from work just to complete account documents. At Capital One, the customer may not need to take a half day to complete an account, but the opening process does take about 45 minutes. Reed (2014) further explains that digital signatures offer a true benefit to the customer being able to sign quickly and safely. This addition will help bankers and tellers provide better customer service to our …show more content…

During account opening, the banker has the customer sign a signature card. Once the signature card is scanned, it is filed away. Sometimes, this may not happen and the document may be misplaced. There are two inconveniences that this may cause: customer inconvenience and customer information is compromised. The customer may be inconvenienced if the signature did not register properly in the system; the customer may need to come back into the branch to complete another signature card. In addition, there is so much personal information on this signature card that it would be detrimental to the bank and to the customer if this information had been retrieved by someone else. Electronic signatures could be a remedy for all these issues. If the customer signs a signature pad, there is no information being left on a paper that can potentially get lost. Also, the signature would already be on file before the customer leaves the branch so there would never be a need for the customer to return to the branch to re-sign a document.

POTENTIAL DRAWBACKS

Throughout the proposal, much information has been given to explain the benefits of implementing a paperless environment at Capital One bank. There are also some drawbacks that should be taken into consideration when deciding whether or not to implement this paperless environment. Table 3 below shows the benefits and potential drawbacks of integrating a paperless environment in the banking branch

Get Access