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Benefits Of Maxis

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2.2.1 Benefit of enriching Products and Service. Maxis has 14.1 million subscriptions, it is the biggest mobile customer base in Malaysia. Maxis highly value to customers, Sustainability Report outlines of Maxis is some of initiatives that make Maxis Berhad of choice in Malaysia. As below on the innovations to enhance services and products, product and service labelling, customer privacy, customer service, compliance and marketing communications. All epitomizes are to provide and enrich responsible services and products. Maxis always look for technology ways that convenient to customers and also specific customer needs. Store of Maxis is an application store that customers can look for their wants and also content developers. There …show more content…

Maxis is seeking for new faster ways to interact with customers and also must maintain steadiness across all the ways of interaction. Maxis needs to adapt according to customer advocacy, that is for loyalty at optimum costs and enhance customer experience. Maxis want all customers to enjoy interacting with Maxis with all touch points and services, Maxis always improve their presence. For an example, Maxis increase on-ground presence changed KLCC flagship centre that is not only have new service and redefines of their engagement and service support to all customers. Maxis created a one-stop shop where Maxis's customers can interact with professionally trained staff. And this is just start of retail modernization, and work in process to transform other stores of Maxis. Maxis has increased initiatives in the digital space. Nowadays, customers can view their bill over six months period by checking online, which are international calls and domestic calls. Customers also can enjoy Maxis Online Store that Maxis have …show more content…

The top management would conduct market research to know how good of profitable while examining the need for the product. In market research there are advantages and disadvantages. The top management or CEO has to consider whether market research need to process, it depends on research cost and time. Market research cost it depends on what methods Maxis choose but surely this is disadvantage of market research. Hiring other company to do market research it may cost more costly, anyway but if use existing employees is also costly as questionnaires, examinations, research and interviews, in additional the results must be found and accounted for during working hours. Asking for a few persons is not enough to get information and the information cannot be trusted 100 per cent. Time of doing market research is also disadvantage of market research, Maxis may interviews or performing questionnaires. Time is direct cost of the company if research take long time the more costly it might turn it out to company. Within a given time period all these must be done questions should be prepared, answers is provide by volunteers, answers must examine by

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