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Best Performance Incentive Plan

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The best performance incentive plans are the ones that work, of course, but what works for employees - cash or days off - might not be what your organization can afford. Incentive plans that are effective at motivating billers must be affordable and targeted to specific results. Most importantly, they must be finite - that is, not a permanent entitlement.

Put careful thought into the design, goals and timing of any incentive plan - big or small. Use these 10 tips to shape your organization's incentives for billers:

1. Recognize that the revenue cycle is a function of many factors

Billing is an operational process, not a desk or a department. Your incentive plan should recognize that everyone in the organization plays a role in the process. …show more content…

If YOU don't have the money, don't even go there!

Nothing deflates employee morale faster than cancelling a popular incentive program. Keep your incentive programs cost under control by capping individual distributions at $100 per month or less. An exception might be when the incentive program is meant to replace part of employees' salaries. In most cases, you'll find that relatively modest incentives- $25 or $50 a month-are appreciated by employees and will inspire them to better performance.

3. You get what you pay for. If you incent for speed, you will get it - but also the inaccuracy that comes with higher …show more content…

Evaluate annually.

Review your incentive plan's overall results annually against the performance it is supposed to inspire. In some cases, you may be able to put a cash value on the plan's impact: for example, the number of reduced denials from practice-caused errors times the cost of reworking a denied claim. Once you reach a goal, such as collecting 100 percent of patient copayments at time of service, move on to other targets.

10. Consider non-monetary awards.

The problem with most financial incentive plans is that they become an expectation, which means they are no longer motivating better performance but merely maintaining the status quo. Staff may come to view the additional cash as part of their normal compensation. They may even start depending on it. After the plan expires, morale (and results) can suffer as staff perceive that you took something away from them.

You can alleviate many of these issues by sticking to short-term plans-three to six months. Better still, consider a non-monetary incentive plan. Non-monetary awards can work well, and maybe better than cash awards, because they are perceived as more spontaneous and

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