Motivation and Organizational Culture
Cassandra Clyburn
HCA 250-The Psychology of Health
December 9, 2012
Ebony Thomas
Axia College
Motivation and Organizational Culture
When you first start a job you have fears of being able to fit in, your nerves are on edge and if you are a supervisor or manager you have many more fears as our subject Ayame Nakamura may have had. She is a Japanese immigrant who is fortunate to have landed a position as a Project Manager for a pharmaceutical company. Her work ethics differ from what she is being accustomed and the management style, which is confrontational, makes it difficult to receive feedback and affects her motivation. In the Japanese culture when one works for a company they develop a
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Providing recognition to employees that have met the expectations of the company and give small rewards such as a day off, Starbucks gift card or a flexible schedule is one of the many ways a company to get results. In France there is a company who has done remarkably well with motivating their employees in a pharmaceutical company. “Our experience suggests that bonus schemes can be very motivational and result in a ‘win-win’ for company and employees alike — as long as they are well designed and properly implemented. (Turner et al., 2007).” This company’s strategy was to be fair across the board and allow the salespersons to make up to 40% in bonuses. Their process was known as the “Commitment Process” which aligns the interests of the individual and company harmoniously and incentive sales people to stretch their performance and maximize sales results; this resulted in low turnover rate and the employees felt that they were valued employees. In Ayame’s position it would be to her benefit to find a company with these values or convince management to change their style or they would lose her as an employee and others who might feel the same way.
References
Todeschini, M. (2011). Webs of Engagement: Managerial Responsibility in a Japanese Country. Journal of Business Ethics, 101, 45-59.
Turner, R., Lassere, C., & Beauchet, P. (2007). Marketing Metrics
The main goal of management and workplace psychology is to get their employees motivated in a positive way and make sure all employees are emotionally and mentally capable of handling the position or assignment they are hired to do. Mangers are leaders and should always set a good example in the workplace no matter what. However, Ayame’s background might affect the way she receives feedback because she comes from a country that does not agree with confrontation unless it is absolutely necessary. Therefore, Ayame is going to struggle getting feedback until she can fill her job
Involving employees will start the motivation process, but changing the bonuses system instead of giving a flat bonus for meeting end of year sales, will encourage them to exceed their projected goals. In addition, the bonuses should be distributed quarterly in order to keep the sales representatives motivated. Further, if a sales representative exceeds their sales numbers for a quarter they will receive an additional reward of their choice. This will start to create a culture where more than just the minimum is expected. The Pygmalion effect has shown that as more is expected of a person, they better they will perform. Creating a culture where more is expected, the better the performance.
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Add to that the global marketplace setting and economy to see that this is not an easy task for managers to pull off. In a peer-reviewed journal article by experts Aguinis, Joo, and Gottfredson entitled, “What Monetary Rewards Can And Cannot Do: How To Show Employees The Money,” a general discourse explains the pros and cons of monetary rewards while giving their best thoughts on how to improve employee performance. Also in terms of employee rewards other related issued are discussed such as timeliness, balance of monetary and non-monetary incentives, precise measurements of performance and provision of offering guidelines for management to implement. All in all each business is individualized and should match a sensitivity to understanding employees' unique expressions, feelings, and talents and reward accordingly.
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