preview

Better Business Bureau System Analysis

Decent Essays

The systems that have been put in place by the Better Business Bureau to protect businesses and consumers are continually being updated as it should with any organization. The Better Business Bureau has implemented change as it relates to the point system of accreditation (Ferrell, Fraedrich & Ferrell, 2015). This change has allowed the organization to be grade each organization in a more uniform fashion. It is important for organizations to remain unbiased if their mission is service the public. Being fair and unbiased will always hold creditability versus not being fair and biased.
Another change the Better Business Bureau has implemented is the way consumer complaints are tracked. The Better Business Bureau was established to aid the consumer is making the best purchase, allowing the consumer to get the most for their money. Implementing a system that easily allows consumers to get as much information about an organization as possible allows the consumer to feel ease when making decisions. There is comfort in …show more content…

An audit from an outside organization is usually a good idea. This outside sources can provide the much needed unbiased opinion of the standard practices. The evaluation of the internal and external controls of an organization is necessary and should be monitored regularly. Facebook has become an outlet that is affordable and effective. By using Facebook, consumers are posting information that companies need to develop brand awareness and improve brand material (Baker, Brison & Byon, 2013). Facebook is not the external source that the Better Business Bureau hired to monitor their controls but Facebook is disguised as a rater of materials. The concept of sharing in the moment is very effective and consumers/friends monitor the verbiage on Facebook. If something is negative, usually one thinks twice before making the same

Get Access