Business Analysis : Nordstrom, Inc.

To encourage customers to purchase their products or items and spend more time shopping, retailers utilize numerous strategies. A couple of this technique may be promotions or sales. Another useful tactic to draw customers attention base on the retailers merchandising philosophy. Such strategies are recognizable the minute the customer or potential customer enters the store. Merchandising philosophy may include store design and atmosphere, product layout, price position, the line of trade, location, parking and customer service. It is fundamental for a store to have an eye-catching scheme to attract its customers. Nordstrom, as well as Neiman Marcus, are two gigantic departments stores

Identify the type of retailer that Nordstrom’s is classified as. Describe the characteristics it shares with other retailers of this type.

Consumers are always satisfied with good customer service. When it comes to retail store customer service and satisfaction it is important because department stores are large in size and finding help can be difficult. Colloquy, a company concerned with building customer value, released a survey and asked 3,000 consumers across five geographical areas to rate their personal experiences with retailers. Macy’s was ranked number one in the department store category, with the most loyal customers. To keep up with technology advances Macy’s has invested time and money into developing a more efficient online shopping site, Macys.com and Macysweddingchannel. This investment cost nearly $300 million in 2006-2008 is being used to scale-up these fast-growing businesses through improvements in delivery efficiency, online site functionality and customer service. To enhance the shopping experience at Macy’s 100 stores in 2007 experienced remodeling and began introducing the most advanced POS registers and systems to the sales floors nationwide. Macy’s passion is product and people. There continuing pursuit is to have unique fashionable merchandise ready for customer satisfaction. Macy’s promise is to always carry the best brands and the most-wanted items. They also believe in hiring the right employees. With the right employees, there will be a sense of motivation and helpfulness. The American Customer Satisfaction Index covers 200 companies’ products and

Nordstrom is a prominent retailer that can be found in most major metropolitan cities. It was founded in 1901 by two partners, John W. Nordstrom and Carl F. Wallin who began selling shoes in the Seattle, Washington area.  Today, Nordstrom operates over 180 retail locations across the country. (Gross & Salamie, n.d.)

Nordstrom’s is classified as one of the biggest U.S. department stores. Along with Sears, Macy’s, and JC Penny’s, Nordstrom manages each department in their stores as an individual buying center. Every group functions separately from one another, and is administered by a buyer who is in charge of all varieties and styles of merchandise sold. Promotions that can be used in the stores are included, as well. “The company has also benefited from a new computerized inventory system that gives buyers and salespeople the necessary data to make smarter decisions about what is needed in the stores—and what isn’t.” (Lamb, Hair, McDaniel 569). This new and improved system allows the department store to market a greater amount of full priced items, which ultimately increase sales. The buyer is also able to easily determine what items to obtain and exhibit in the store by using this system.

Nordstrom, Inc. was founded in 1901 by John W. Nordstrom. Today, the company is known as a fashion specialty retailer, offering apparel for women, men and children. They offer other products such as shoes, gifts, cosmetics, handbags, jewelry, accessories, and fragrances (Company Profile Nordstrom, Inc., 2016). At the time when the store was opened, in 1901 in Seattle, it was just a shoe store. To this day, the company’s headquarters are in Seattle, Washington, and has expanded operations in 39 states and Canada, with a total of 323 stores, of which there are 121 full-line stores in the U.S. and Canada (Nordstrom Company History). The company employs about 67,000 people. For the financial year ending January 2015, they recorded

I enjoyed reading your article on Nordstrom since I enjoy retail shopping. It was confirmed by Sabrina Bovell of the Sourcing Journal that Nordstrom still ranks number one for the most favorite premium fashion retailer among consumers in the United States for six years in a row. The author noted that Nordstrom earned top scores in store atmosphere, merchandise selection, size options and checkout speeds. In terms of customer support, however, a Nordstrom retailer in Seattle received high marks for sales support. Even though customers state that customer service is important, “only 43 percent of customers reported getting help from a sales assistant while they were shopping, and only 38 percent received suggestions for items they might like

At Nordstrom one of the greatest benefits available to employees is that they are basically hired to be nice to people, and they are given the tools, resources and back-up support to do just that. Being nice in business terms means providing outstanding customer service, anticipating and meeting people’s needs, and creating an extraordinary workplace where employees want to work - all hallmarks of Nordstrom since its founding in 1901. External recognition of Nordstrom’s legendary customer service comes often, yet it is the letters from customers that really keep employees going. While some of the service stories are really quite extraordinary what is even more

Nordstrom, created in 1901 by John W. Nordstrom as a small shoe store in Seattle, Washington, is a major department store located in the United States and Canada. At Nordstrom you can find apparel, home goods, shoes, and accessories for your daily lives. Nordstrom has over 300 stores located in 40 states and has become one of the top department stores through their innovative tactics, great customer service, welcoming store environment, and their wide range of brands and products.

Nordstrom was co founded 1901 by a 30 year old man named John W Nordstrom and his partner Carl Wallin. At age 16, John W of Sweden left his home and moved to Alaska where he struck gold. While in Alaska, he met a man named Carl Wallin, “who owned a shoe repair shop in downtown Seattle” (Nordstrom Employee, 2006). The two decided form a partnership and open a shoe store entitled Wallin & Nordstrom.

Nordstrom is an organization that practices constructive conflict. This form of conflict “refers to conflict in which the benefits exceeds the cost.”

With over 400 retailers including Nordstrom, Macy's, Neiman Marcus, Bloomingdale's and Lord & Taylor, plus a collection of luxury shops, you'll need more than just a day to explore. The mall is only a mile away and is easily accessible from the hotel. Enjoy a nice walk, or our complimentary shuttle will take you directly to the mall

Nordstrom’s employees and management are the company’s most valuable resource. An article written in the Seattle PI describes exactly why this is true. It states that, “Nordstrom salespeople make decisions as if managing their own business; they are trusted to do what is right. Everyone else in the company is there to help the sales staff make the sale and please the customer” (Mulady, 2009). The way the employees are treated and valued is a perfect portrayal of the company’s mission of providing the best possible customer service and value to the customer.

Nordstrom, Inc.is an upscale department store chain in the United States, founded by John W. Nordstrom and Carl F. Wallin. Initially a shoe retailer, the company today also sells clothing, accessories, handbags, jewelry, cosmetics, fragrances, and in some locations, home furnishings. There are now 225 stores operating in 29 states across the U.S. The corporate headquarters and the flagship store are located in DowntownSeattle, Washington.

Identify the type of retailer that Nordstrom 's is classified as. Describe the characteristics it shares with other retailers of this type.