Business Communication : The Importance Of Communication In The Workplace

and felt her distress as she became emotional telling her story. Carl Rogers ( 1980 ) felt very passionately about empathic listening. He states: ''Empathic listening means entering the private perceptual world of the other. It involves being sensitive moment by moment to the changing felt meanings which flow in the other person and temporarily living the others life without making judgements''. ( Rogers, 1980. p.142 ). In being empathic towards the client during the session I also was able to reassure her, particularly when during the session she questioned her own capabilities.

I also believe you have to become aware of other people's feelings and emotions to be able to communicate empathy, as well as other emotions. Many people don’t try to relate to others because they feel they should put their focus on doing their job. You have to be able to show people that you understand what they are going through. We have to learn how to put away our thoughts and feelings and pay more attention to the feelings of others. The company will not be able to function properly as a team if they do not have an understanding of how to relate to the emotions of others.

Interpersonal Communication Competence is defined as constantly communicating in a way that is effective, appropriate, and ethical (McCornack, 2016). When a person is communicating competently, they are following social norms, are able to accomplish their goals, and treating persons in an unbiased manner. In my paper I will be discussing my own interpersonal communication competence and the evaluations that I, and my close companions, have made about my ability to communicate proficiently. I will begin my essay by explaining what effective and appropriate communication consists of, and follow up with my argument on how effective and appropriate I am in my interpersonal relationships. As I continue I will examine my empathy and why I am strong in this aspect of communication, followed by my deliberation of my conversation management and why I am weak in this category and how I could possibly improve. As I near the conclusion of my paper I will focus on my interpersonal communication motivation, knowledge, and skills. After reporting my scores in each category I will reflect on my skills, my lowest score, and explore why I am poorest at this quality and how I can grow in my capabilities. Overall I am a competent communicator, but enhancements can be made in my conversation management, effectiveness and skills in order to build up my competence.

In dental hygiene this virtue should be applied to every patient during the communication process. Empathetic communication ensures patient satisfaction, enhanced diagnostic assessment, fewer lawsuits, and positive outcome of treatment. (RDH MAG) An article I read talked about how our society today has become so self-absorbed that recognizing others feelings are slim to none. As a hygienist I hope to change this perception about my generation because I often feel judged that I am automatically self-centered due to my age. Some ways I can improve my empathetic communication is to display eye contact, being cognizant of my facial expressions and actively listening. Lecturing or asking dental related questions that the patient may not understand must be avoided when communicating. Active listening is essential during the communication process since it shows the patient you understand and care about how they feel.

Empathic listening “means entering the private perceptual world of another and becoming thoroughly at home in it. It involves being sensitive, moment-by-moment, to the changing felt meanings which flow in this person, to the fear or rage or tenderness or confusion or whatever that he or she is experiencing. It means temporarily living in the other’s life, moving about in it delicately without making judgements” (Rogers 1980 A Way of Being).

From close family, to friends, to acquaintances, to teachers, it is something that is important and critical that I am considerate of others feelings. An example of empathy in my life is between my sister and I. My sister, Zoe and I have a great relationship, she is my very best friend. But, she is an extremely busy best friend! Her being a senior, she has a large amount of work to do! She works at her job, works on her Odyssey, applies for colleges, does homework, finds herself vegan meals, drives me places, the list could go on! At times I make the mistake of not giving her the empathy she deserves because I can get upset about her not spending enough time with me. It is a selfish action when I do that, and have to continue to learn and understand she has work to get done, and friends to spend time with as well. Lately, I’ve been working hard on not giving her a hard time and really putting myself in her shoes. I imagined myself in her shoes and visioned a chaotic mess! I’m proud she is handling the stress so well, and maintaining a good relationship with me, her friends, and herself. It’s important I am empathetic of her situation in life right now, and spend the time I can get with her happily, because soon she’s off the college. Empathy plays a huge role of my friendships and relationships. My dad always enjoys to remind me how proud he is of

Now that you get a warm and fuzzy feeling ont some of the steps to start a better way to communicate with each other we next must look at developing strategies for an active, critical, and empathic listening skills.

For this assignment, we are asked to replay a conversation in our mind where empathy was needed in order to assist the person in need. First let’s define empathetic listening, empathetic listening according to "Empathetic Listening" (2009) states, “Empathetic listening is paying attention to another person with empathy [emotional identification, compassion, feeling, insight]. One basic principle is to "seek to understand, before being understood.” Empathetic listening is quite the useful skill in various situations however when you are listening with empathy it is very important to listen and think critically. The reasoning behind this is that from my personal past experiences most situations that have called for empathetic listening were delicate situations where it was crucial to answer in a manner that doesn’t come off in the wrong way. I have found it is best to not only listen carefully but to think carefully about your response as well. Which way you allow yourself to first fully understand what the other person is trying to say, so you are able to respond in an appropriate manner.

I consider myself an empathetic person. I can understand others perspective easily. At work, if any sales associates have any concerns they talk to me rather than managers. The managers think this is a better way for them to communicate because they feel less pressure when they talk to me. I am more approachable in that way. I understand the sales associates perspective because I was once one too. Furthermore, I enjoy receiving constructive criticism. I do not take feedback personally, because I understand that my peers are assuring that I provide my finest work. It is hurtful when constructive

When someone has empathy if gives them the ability to look at the situation from the perspective of the client. According to Martin (2014), “empathy in a counseling relationship, involves the ability and willingness to experience a client’s beliefs, thoughts, and feelings through the client’s personal lens” (63). Consequently, by having empathy it will allow you to properly evaluate the whole situation, and provide sustainable help. An empathic heart will promote active listening skills. Being empathic will give you an engaging mindset. Martin states (2014), “Active listening counseling relationship also includes behaviors such as maintaining direct eye contact and observing the client’s body language. This will make for better

Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the

Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world

Business communication requires avenues through which leaders, management, and workers communicate. It also requires the communication process between an organization and its partners, as well as the customers. In business communication, it is vital for an organization to develop a communication channel that is not only efficient and effective, but one that relays positive messages. Positive messages are crucial in developing good relationships with the employees, business partners, and customers. Research shows that we actually comprehend a positive statement 30 to 40 percent faster than we do a negative statement, our mind literally has to unscramble negative messages to determine the meaning (Simoneaux &Stroud, 2014). There is a power in using positive messages, a strategy in building relationships and producing positive results. When using positive messaging it is beneficial to use the 5 S’s, and goodwill messaging. The 5 S’s are; selfless, specific, sincere, spontaneous, and short. This paper looks into the effects of positive messaging, with an emphasis on goodwill messages, and the 5 S’s.

stories, we may get caught up in our own emotional reactions, how we would feel if we were in a similar

Business communication is abound in today's society. The ability to communicate has always had its advantages, with its rich history, and traditions, modern business communication is valued as a modern day concept. Business executives rate the ability of business communication skills as among the personal factors necessary in gaining a job. As stated by Hynes (2005)” effective business communication is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives” (Conrad & Newberry, 2011, p112). This essay will examine what business communication skills is needed for the process of graduating in Westminster Business School, while giving recommendations in studying