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Case Study: Delayed Financial Aid Payments

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2 Delayed Financial Aid Payments Grantham’s financial aid department switched to a new system and it is not affective as the old system. As a student at Grantham University, the new way does not stay up to date and you have to wait on someone to review your financial aid package. Which can take up to a couple of days or a couple of weeks depending on when they check it. When starting Grantham almost 4 years ago we were told that they financial aid payment would be processed 30 days after your start date in class. With the new system, there is no way of telling when you will get your financial aid payment and it is harder to get someone on the phone to talk to you about it. A new financial aid timeline was uploaded for students to get information. This timeline is to help …show more content…

The nature of the data is overwhelming for someone that is a student at Grantham, because they have no way of determining if their payment will be in time to order their books for the next term. Since the new system, we do not have funds just for books and the school does not order these books for us anymore. Each student has to use part of their financial aid payment to purchase the books and we have to do it a week before class starts. With the research on this topic, it is safe to say that the financial aid department needs to go back to the old way of handling the payments due to students. The reason for this is that students had a better grasp of when they would get their payments and when they were going to get their books for the term. The data collection you would use for an iTunes media search would have to start out with a questionnaire or interview costumers. It will be extremely difficult to interview all the costumers. A questionnaire is something where you can send out an email or put it on your social media page to get your answers.

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