Week Three Case Assignment Marketing 5000 Online course David Allen Untied Home Depot Case Pg. 186-187 Case Summary: Home Depot Inc was started up in 1978 by two men “Bernie Marcus and Arthur Blank” that had a thought and a clue that they could start a business that is for the consumer in the homebuilding retail market. Of course, the two gentlemen had a good idea and want to address the needs of consumers to provide them with high skill sale associates, quality assurance and a brand with the uppermost level of value varieties of tools, equipment and necessaries desirable to construct a home or project, development. These two influential leaders unbeknownst to them will be building, an amazing business that will be successful and will …show more content…
Product modification- These specifications made to order when a construction product is requested and the unit amount required. For example, a product modification on size wood for homebuilding, a specific type of tool and a longer handle, a request of a certain paint and a modification on appliances to the desire of the purchasing consumer. These are product alteration that Home Depot has done an excellent addressing in its attempt to market itself to consumers, generating repeat sales. New-product development process- Home Depot has a seven-step process to success on a research case study online that it starts with a new design and is built on customers want, identify potential customers and make products to order. Product differentiation- Home Depot Inc differentiate itself in many ways to let’s the clients notice the retail stores unique product line design, competitive pricing in the market and strong sales associates knowledge on homebuilding products and each product they sale displays to the target market, that Home Depot sale associates are reliable and are selling a good high quality product. Product design- Home Depot diversify product lineup have its specification to design to everything a homebuilder needs and a business to construct a project. Home Depot allows the purchaser to test the product and be show to all levels on the equipment/product how to use it and does everything to provide its high-quality
Home Depot’s retail strategy is one of reasons for its fast growth and continued leadership in the home improvement retailer industry. Its focus on speed, efficiency, and quality has made it one of the largest retailers in the world. Home Depot focuses on being a leader in “product authority.” Walmart and Costco are leaders
The Home Depot’s two main customers are at home “do-it-yourselfers” and contractors. The main products and services offered help solve the wants and needs of customers involved with home construction and maintenance,
Home Depot caters to the three categories of customers. Do-It-Yourself Customers (DIY): These customers are typically home owners who purchase products and complete their own projects and installations. Do-It-For-Me Customers (DIFM): These customers are typically home owners who purchase materials themselves and hire third parties to complete the project or installation, or both. Home Depot arranges for the installation of a variety of The Home Depot products through qualified independent contractors. Professional Customers: These customers are professional remodelers, general contractors, repairmen, small business owners and
The Home Depot is the fastest growing retailer in U.S. History and currently has more than 2,200 convenient locations throughout the United States (including the territories of Puerto Rico and the Virgin Islands), Canada, China and Mexico. Stores average 105,000 square feet with approximately 23,000 additional square feet of outside garden area (The Home Depot, 2012). The retail inventory consists of up to 40,000 different kinds of building materials, home improvement supplies, appliances and lawn and garden products for all of your project needs. Selections may vary from store to store because
The Home Depot knows that they must stay on top of technology and management must be able to organize this function in a way that surpasses the competition, pleases the customers, and keep the employees satisfied.
Home Depot company offer a wide range of merchandise and services, and serve three primary customer groups: do-it-yourself customers, do-it-for-me customers and professional customers. A classic Home Depot store stocks approximately 40,000 to 50,000 product items, including variations in color and size. Major product groups include building materials, lumber plumbing, electrical and kitchen; hardware and seasonal, and paint, flooring and wall coverings. To balance the national brand name products it offers, the Company has formed strategic associations with vendor partners to market products under brand names that are only offered through The Home Depot. “As of fiscal
Thirdly, redefining the market Home Depot is now synonymous with home-improvement, it is done so through great customer service, knowledgeable
The Home Depot, Inc. (The Company) is the largest home improvement retailer in the world and the second largest retailer in the United States. The Company has been publicly traded since 1981 on the New York Stock Exchange under the ticker symbol "HD" and is included in the Dow Jones Industrial Average and the Standard & Poor's 500 Index.
Marketing strategies are focused on the customer, and a business has to choose which customers to target. Your product will not be needed by everyone. You will have to figure out which segments of the market to pursue. There is a huge market for home repair, including professional carpenters and builders. Home Depot’s competitive advantage would not be strong in the market segment composed of professionals, in which the distribution channels are strong and well established.
Home Depot stores sell a wide assortment of building materials, home improvement and garden products. Twenty-six EXPO Design Center stores sell products and services primarily for design and renovation projects. Additionally, the company operates four Villager’s Hardware test stores, which offer products for home enhancement
Dell found it necessary to not only develop competitive devices to compete with the current demands, but also diversified their services to cover customized computer repairs on their older PC’s. By employing this strategy they not only captured new customers, they retained their current client base. Home Depot had to expand their market to cover the basic nuts and bolts, but also had to redirect their customer service strategies to cater to a variety of unskilled customers.
Home Depot’s current marketing strategy includes offering low prices, quality products and services, advertising, and integrating the firm’s online presence with the brick-and-mortar experience (Home Depot, n.d., para. 2). According to Home Depot strives to be competitive with its pricing and offers a price guarantee, stating that it will meet and beat a competitor’s price. Home Depot (n.d.) states that the firm also promises to offer quality products and services and an effortless customer experience (para. 2). Finally, Home Depot improves the shopping experience and drives sales by integrating its website and application with its brick-and-mortar stores.
A wide variety of products are necessary to ensure that customers have everything that they will need to conduct the equally broad range of projects required when one owns a home. Home improvement warehouses make the majority of their money from people looking to finish projects on their own, but many local contractors buy large lots of goods from The Home Depot also. Because of the variety of jobs that people undertake, the company has to keep a large number of product types available. The departments within the store are broken down accordingly.
Considering that there are many companies competing against each other all over the world, the marketers must come up with their own unique way to sell their products over the other companies. For example, cabinet hardware, which it has traditionally sold to large contractors who build homes and offices is a common product that sells to the same types of businesses. If a company is now looking to sell its products to end consumers through national retailers such as Home Depot and Lowes, they must develop a successful sales
A strong foundation for success and growth was already in place in Home Depot under Marcus leadership. The company demonstrated a very strong culture, built on entrepreneurialism and customer service. Abundant promotion opportunities were created due to rapid growth attracting carpenters, plumbers and other building professionals as salespeople. Most of the non-entry-level jobs were filled internally, and from the 400 department heads, just a dozen came from outside the company. Additionally, employee stock