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Case Study Of Merger Of US Airways And American Airlines

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Merger of US Airways and American Airlines
American Airlines Group Inc. (AA) is the largest airline in the world. They seek to be an effectiveness organization that have better customer service, effective staff, and successful. In the following, the five stages of Organization Development process will use to implement the organizational development change process for the new “American Airlines Group Inc.”:
1. Anticipate a need for change: American Airlines need a new communication channels, create a new mission and policy to have a clear future for the organization, new talented management to adapt the changes and accept the challenge for the new (AA), focus on the financial department to avoid the bankruptcy, and employees training to have an effective costumer service.
2. Develop the Practitioner-Client Relationship: External-internal practitioner team with the cheerleader or pathfinder style. By getting employee motivation and satisfaction, they will be more active and perform on their job effectively, dealing with the client and help them with solving issues, and have an excellent customer service. External practitioner brings expertise while the internal practitioner brings knowledge and aware to the strength and weakness. They provide support for each other, combines more advantage, and less disadvantage.
3. The diagnostic process: SWOT analysis help the organization to identify their strengths, weaknesses, opportunity, and threats for both U.S Airways and American

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