Introduction
Given task for advice to concerned hotel manager Maya Stork against owner of the hotel Kallessi McTavish is a case when given authorities have also certain restrictions which should be followed to avoid unpredictable or unnecessary problems. In hospitality business is a phenomenon, that miscommunication and lack or wrong information can occur very often. Communication is a key for success in hospitality and this can be provided by both sides, employers either employees. According to the authorities and restrictions there are two cases, where similar problems occurred. These cases will be used to advice manager Maya Stork and also provide essential information of managing particular situations in the future.
This case is great
…show more content…
Regardless of this restriction, order was made and delivered even with several boxes of not permitted expensive shampoo and shower gels. First couple of invoices for orders were paid without hesitation and rest was refused to pay by KM.
Unfortunately, this action has an impact on MS where KM is demanding his loss.
Cases
Two cases were obtained to support opinion how the dispute can be solve with minimum impacts on both sides.
1. Watteau v Fenwick [1893] 1 QB 346
Concern:
Participating person in charge of a public house was not permitted to buy goods for the business due all goods were depending on strict behalf of the principal, which is the employer. Manager ordered certain publication regardless of his restriction for purchasing goods.
Result:
Principal was forced to pay without hesitation due order was made within usual authority of the manager and without awareness to supplier of manager restrictions.
2. Milne v Ritchie [1882] 10 R 365
Concern:
Milne as an architect had a authority to negotiate and contract for masonry construction, worth £1465. He accepted other side offer for work worth £1646.
Ritchie’s work was done to high standards where Milne as an employer had to pay offered price of £1646.
Result:
Fiduciary Duty (a Duty of loyalty and good faith).
Advice and Discussion
Kallessi McTavish v Maya Stork
Various type of authority appeared in
The parties or their attorneys have an opportunity to explain their view of the dispute.
In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.
Parties to the Case, Facts of the Case, and Business Reasons for the Dispute (30 points)
The owner hired some consultants prior to calling for tendering, and the consultant’s estimations for the cost of the project including enough profit was not far from the “mistaken” figure of the complainant.
conflict generated from rejected VISs and place the court into disrepute. This has resulted in
When Kallessi paid the supplier’s two invoices out of the five, even though Maya had the restrictions on her and the suppliers were unaware of them, the suppliers thought that Maya had the authority to place those orders. This kind of authority is known as ostensible authority which the agent is held out as having. This can be seen in the case International Sponge Importers V Watt and Sons 1911 SC (HL) 57, where International Sponge Importers were the principal and the salesman was the agent and Watt and Sons were the third party. Here, the salesman had no authority to receive payments except for crossed cheques made to the company (the principal). Watt and Sons bought sponges from the salesman and paid by cheques made to the salesman. The sponge company knew about this but had not objected. After the salesman ran away with money, International Sponge Importers tried to sue Watt and Sons for the money that had been paid to the salesman directly but Watt and Sons were deemed not liable to pay as the salesman was held out as having the authority to receive the payments directly. The International Sponge Importers V Watt and Sons case can be differed from the case of Watteau V Fenwick [1893] 1 QB 346. In this case, the manager was the agent and his employer was the principal and the suppliers were the third party. Even though the manager was prohibited from buying
After carefully considering the situation in both plaintiff (Eunice) and defendant (RFYL), arbitration should be an effective Alternative Dispute Resolution in
In the year 2000, The Ritz-Carlton Hotel Company paired with luxury real estate developer Millennium Partners to build a $225 million hospitality complex in the heart of Washington DC. This 300-room hotel was set to be the first out of a six-hotel deal between these two companies. The structure of the deal was that Millennium Partners would be the owners of the properties and The Ritz-Carlton would manage them.
The Portman Hotel was built with the intent of being a 5 star hotel that provided superior service to its guests. This superior service centered around a business plan that was based on Asian standards of hospitality.
[18] The case was found in favour of the appellant with the first issue raised being decided in the affirmative, leaving the second issue non-existent as it does not arise. The decision of the third issue was negative. The fourth issue was remitted back to the Supreme Court for decision under the Full Court.
One of the main tasks of the enterprises of various forms of ownership and spheres of activity - the search for effective ways to manage labor to ensure the activation of the human factor and achieve the best production results. The company «Hyatt Hotels Corporation» is today one of the leading companies offering hotel services. The company, headed more than 500 hotels all over the world, is of great interest as an object of study of the corporate culture, because it includes a huge number of employees (more than 30 thousand people). Hyatt Hotels and Resorts are distinguished unsurpassed quality of services precisely because of its staff. At the heart of the corporate principles of the company have the task to give our employees
From the description of the case study, it seems that the reason lead the Portman Hotel to this terrible situation was that their HR policies were inconsistent with its strategies. The Portman Hotel's philosophy is that if they want their customers treated better, they must treat each other better. They also think the Portman Hotel is a place where they can make their employees feel satisfied with their jobs. Their jobs will be fun and they will fulfill their expectations. The employees will have the best work experiences. Besides, the Portman Hotel expects to be the best employer in San Francisco. They are willing to show their trust and pride in their employees. That's why the hotel considered their "associates" of the highest potential,
In this case, Elite Hotel is planning to employs a total of 300 full-time staff across 7 departments for locals are cheaper than their foreign counterparts. It is good news to the hotel owners and also forces hotel management companies to think carefully when staffing a hotel. As Tim Williams (2013) addressed, "Do not hire expats as Resident Manager, Rooms or F&B Director unless you think they have the potential to push through to GM."
9:00 to 10:00, the hotel standards will be explain such as values, visions and history moreover a review of the policies and procedures of the establishments will be explained such as in case of fire what is the procedure and also the expectation of the hotel from the employees.
On December 22 2015, an order was placed with JD’s Distribution by a leading hotel. The order was scheduled to be delivered to the hotel by 2:30 p.m. on December 232015. At 4:00 p.m. on December 23 2015, the general manager of JD’s Distribution received a call from the food and beverage manager of the aforementioned hotel; there was a problem. The order which was scheduled to be delivered to the hotel at 2:30 p.m. has not been received. The food and beverage manager had guests scheduled to arrive at 6:00 p.m. on the December 23, and he did not have the products required to prepare meals for that dinner. At this time, the staff of JD’s had already left for the day. The general manager was left with no choice but to return to the business, collect the items and deliver them to the hotel in person. He was infuriated. The next morning a meeting was called with the staff of the warehouse to ascertain why such a situation occurred.