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Case Study Synopsis: The Camp Incident

Decent Essays

“At the heart of every dispute are at least two competing narratives. By the end of the hearing, the Fact finder, whether jury, judge, or arbitrator, must decide which is more convincing” (Slavitt, 2014, p. 81). This phrase causes one to ponder on the “he said-she said” scenario of many common day occurrences and plays directly into the case study discussed in this essay. While there are multiple ways to resolve the issue at hand, effective listening skills, including spiritual power, persuasion, or manipulative tricks, are critical to all of them. This essay will first give a brief synopsis of a case study of the camp incident, followed by a discussion of listening skills employed and their effectiveness, what listening skills might have changed the outcome, and finally, a rewrite of the case study will show utilization of more effective listening skills producing a positive outcome.
Synopsis: The Camp Incident
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This type of persuasion can initially draw in other participants to compliance, but according to Muehlhoff and Lewis, “the residual negative reactions bode ill for attempting to rely on these approaches for persuasion and attitude change” (2010, p. 93). The threat of a lawsuit or criminal charges caused emotions to flare, and one’s initial reaction would be one of helplessness and panic. Concern for the impact it would have on the church and its members was imminent. However, depending on the degree of fear used, the range of reaction is wide. For instance if the fear was low-level, the residual affect was minimal; moderate levels of fear create the best opportunity for results, while high levels of fear, coupled with low levels of efficacy, (where people feel extremely defenseless) they will eventually move from compliance to avoidance or denial (Muehlhoff and Lewis, 2010, p. 93). This particular situation projects a high level of fear, endorsing this idea of

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