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Case Study: The IKEA Concept

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”The IKEA Concept starts with the idea of providing a range of home furnishing products that are affordable to the many people, not just the few.” *http://www.ikea.com/ms/en_GB/this-is-ikea/the-ikea-concept/index.html

The product:
To achieve the goal off affordable furniture, IKEA developed their famous flat-packaged and self-assembled model. The flat package model gave the ability to load more furniture in every transport, leading to cheaper transportation and also the ability to stock more furniture in the store, thus minimizing the risk of running out of a product between deliveries.
The self-assembly model also meant reduced production costs, and gave the customer the same opportunity to fit more furniture in their cars …show more content…

All started in 1943 when its founder Ingvar Kamprad was constantly forced to make new decisions regarding design and manufacture in order to stay in business within a harsh and truly competitive furniture market already back then. Nowadays, much of IKEA’s success is grounded in performing their operations differently from their competitors. Experimenting with new approaches at the operational level where staff are free to explore different alternatives when solving problems at work can be seen as an important contribution to their growing market penetration. At the store level for example, IKEA is empowering its co-workers to make their own decisions by means of keeping their organizational structure rather lean. Central guidelines for e.g. conducting customer and supplier treatment are avoided in favor of the employees at the stores and factories estimating the situations and opting for the required actions to take themselves. The observations made by staff regarding recent developments on the operational level are then in turn taken as valuable input to improving and adjusting the operations strategy outlay from a more business/corporate perspective. In that sense, IKEA constantly tries to facilitate the giving and acceptance of feedback by means of purposefully using information management approaches to design closed communication loops. Eventually, this attitude towards the bottom-up perspective of operations strategy increases IKEA’s flexibility so as to move fast in a market where trends are changing quickly. Also, it can be seen as beneficial towards developing a better quality perception for the end customer since situation specific estimation and treatment of tasks to be accomplished often make product/service characteristics match better with actual, current customer

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