BA 560 Management of Information Technology
Oct, 18, 2012
Arbor Day Foundation Implements Constituent Relationship Management System
Case Summary
As the Arbor Day Foundation grew, leaders replaced its decades-old legacy system with Microsoft Dynamics CRM to rapidly develop and deploy customized constituent relationship management applications for its many conservation programs.
Questions
1. Why are changes to legacy ISs needed? Why were changes needed at the Arbor Day Foundation?
First, the old legacy IS was designed primarily for interactions with individuals in just a few of its existing outreach programs. As the Arbor Day Foundation grew, there are increasing partners and programs, so it needs to increase a more sophisticated
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Fifth, it will take more application development time to extend the old system.
4. Compare and contrast constituent relationship with customer relationship management.
Constituent relationship management is as group relationship management, whereas customer relationship management is as individual person relationship management. Managing relations with groups can be viewed as B2B transactions and customer relationship management can be viewed as B2C transactions. Business to business (B2B) means both the sellers and the buyers are business organizations. Business to customer (B2C) means the sellers are organizations, and the buyers are individuals.
The main difference between B2B and B2C is who the buyer of a product or service is.
B2B characteristic:
It has a complex and longer purchasing process, and the order can be repetitive and stable. It is focus on relationship management, and B2B need to keep that chain of command in mind. It has higher risk than B2C, because the investment sums are much higher. Purchasing the wrong product or service, the wrong quantity, the wrong quality or agreeing to unfavourable payment terms may put an entire business at risk. Since there are more people involved in the decision making process and technical details may have to be discussed in length, the decision-making process for B2B products is usually much longer than in B2C. Companies seek long term relationships as any experiment with a different brand will have impacts
Sparkle Company is a Nigerian diamond mining company. Sparkle is a joint venture, 50 percent owned by Shine and 50 percent owned by Brighten. Both Shine and Brighten are U.S.-based companies with their functional currency being the American dollar. Sparkle Companies functional currency is that of Nigeria, being the Naira. During 2009, Sparkle had several transactions with its joint venture owners and outside parties. The details of Sparkle’s transactions are three loans, three expenditures, and one revenue stream. The loans the company took out were $1 million from Brighten, $1 million from Shine, and 300 million Naira from a local Nigerian bank. The expenditures
This case is talking about an executive retreat. It was introduced by John Matthews who was a executive had been selected to attend the two-and-a-half-week retreat. The retreat was more like a competition about academic and athletic. The team members should not only get know each other and cooperate with teammates but also need to compete with others. The whole participants were broken into five groups and their aim was to win the competition. There are several sessions about academic and athletic that the participants should complete. After the introduction part the case showed the experience of John. Before the group meeting John was wondering and worried about this retreat. When he was taking the first group meeting, he tried to learn
Build the management-research question hierarchy, through the investigative questions stage. Then compare your list with the measurement questions asked.
| 2.7-B2C: connecting people with people, everywhere permitted(68)2.8-B2B: marketers, free channels; advertisers with budget, solutions to audience; developers with resource, offer platform(69)
Best Buy not only does business-to-consumer but also on business-to-business sales. This allow them to generate revenue from another market.
Relationship marketing is very different compared to transactional marketing. Essentially, transactional marketing focuses on getting the customer to buy a certain product and walk away, whilst relationship marketing sees the sale as the first step in the building of a relationship (which is what apple thrives to do).
This is a statistic that makes our hearts sing, because with a solid B2B sales process, it is likely that you can increase the percentage of sales staff that excel, and hence reap greater profits. B2B firms that have a sales process that meets the
Business to Consumer or B2C, electronic business activities that focus on retail transactions. An example of a B2C company would be Starbucks. Business to Business or B2B, companies doing direct business with each other instead of having consumers involved. A great example of a B2B company would be the Intel Corporation. The Intel Corporation is an American Global technology company, whom headquarters is located in Santa Clara, California. The overall marketing goal for both B2B and B2C companies is the same, increase the profit margin, but the marketing strategies of the two types of companies will differ based on their company’s needs.
First, People who go to the B2C website are seeking for products with particular functions, which means that customers may not ask for a specific brand. In other words, substitutes are available for B2C companies to consider. Second, the switching cost for B2C companies to change to other product suppliers is much lower than physical store because the websites just need to change the pictures and description but physical stores have to re-decorate the whole design.
There are higher amount of revenues from a single client as compared to a B2C company. This means that the expectations are also much
Business to Consumer or B2C, electronic business activities that focus on retail transactions. An example of a B2C company would be Starbucks. Business to Business or B2B, companies doing direct business with each other instead of having consumers involved. A great example of a B2B company would be the Intel Corporation. The Intel Corporation is an American Global technology company, whom headquarters is located in Santa Clara, California. The overall marketing goal for both B2B and B2C companies is the same, increase the profit margin, but the marketing strategies of the two types of companies will differ based on their company’s needs.
B&O has four business areas – Audio/Video, B&O Play, Automotive and ICEpower. We decided to focus on the Audio/Video section, because the revenue for the second quarter of 12/13 is MDKK 819 and around 58% = MDKK 476 of this was generated from sales of Audio/Video (B&O Financial report Q2 12/13).
Just to get the most pertinent of introductions out of the way: B2B (business-to-business or e-biz) refers to the occasion of a business offering its products and services to other businesses, while B2C (business-to-consumer) refer to instances of a business offering its products and services directly to the consumer. In other words, B2B ventures cater to businesses as their customers, while B2C ventures cater to consumers as their customers. And, while these terms (i.e., B2B and B2C) refer to both offline and online businesses, the terms had only come in to use during the dotcom boom.
4. The B2B e-commerce segment is relatively small compared to the B2C e-commerce segment. Answer: False Level: Medium Page: 170
Technology made online purchasing a very smooth procedure for individuals, for many years and now the buying process for corporate spend usually involves end users purchasing indirect materials from catalogs of contracted suppliers.