For this particular project profit is not a concern, but rather the concern is to increase customer satisfaction. This is going to be done by having predictive maintenance on the elongation of the chain in the escalators, rather than reactive maintenance. Currently, BART is reacting to the effects of chain elongation on escalators which causes maintenance to be rather expensive but most importantly inconvenient for customers. BART is currently doing this because some of the escalators are older so they do not have any automation associated with them. At this moment, when an escalator breaks down due to chain elongation there is major downtime to repair it because it is in need of emergency maintenance. With emergency reactive maintenance an
These platforms are currently at a 50% installation rate as of March 2016, and Sonic expects to see the rest of its locations operating with these new systems by the end of 2017. Their point of sale system is different than others in the QSR industry in that it offers a more customized experience for customers, while also streamlining service and reducing waste (Murphy). This point of sale system also has the future potential to connect to customer’s mobile phones for further descriptions, while also featuring a touch screen for ease of access. This new technology will replace a system that is currently over 20 years old - Sonic may sometimes brand using their “retro” vibe, but antiquated systems set no one up for success (Kelso). This new technology is also said to drive their average check upwards by several points; Chairman, Chief Executive, and President, J. Clifford Hudson, reported not only a 2.2 percent increase in stores who had begun using this new technology, but also stated a whopping 33.8 percent rise in profits, for the same time period. This increase in profits can be related to the fact that the new POS system is not only beneficial for the customer, but also for the restaurant and employees - while minimizing waste, it also makes some things such as theft, miscommunication, and
Bay Area Rapid Transit(BART) system provides residents in Bay Area with convenient and rapid transportation service among nine counties [1]. After the concept of BART was born in late 1940, the BART board of directors was created in 1957 which had 12 members and controlled the whole BART project. They entitled a consortium of 3 engineering companies Parsons, Brinkerhoff-Tudor-Bechtel (PBTB) to direct the construction of BART which began about 1963 [4]. BART system tried to apply many innovative technologies that had never been used in other commuter system, and one of them was the Automated Train Control (ATC) System, which was entitled to the Westinghouse Electric Corporation with a 26-million-dollar contract to design, install and tune the whole ATC system [3][4]. From 1969 to early 1971, three engineers whose work were related to different aspects of ATC expressed their concerns about the way the ATC system was being developed to their management. Holger Hjortsvang, a systems engineer, and Max Blankenze, a programmer analyst, criticized that the development of ATC was lack of supervision from Both BART board and PBTB. At the same time, Robert Bruder, an electrical engineer criticized the non-professional way the ATC system was designed and installed, and the unrealistic opening schedule [4]. After a long waiting without any significant response from their managers to their concerns, they decided to take actions and reported the issues directly to a BART board member with
Coffeeville has to pay more attention to their staff and allocate a better training. So staff member need to know how to represent the company in front of customer and supplier. A proper induction will help using the equipment in an efficient way and also gives staff excellent skills. Coffeeville needs to implement a better use of computer software. They could provide staff member an exclusive training every 6 months to keep them up-to-date with new innovations and
Adding in a coffee shop to The Home Depot mix could be a strength. In the early morning hours, the coffee shop could focus on the always-on-the-go contractors who need a quick cup of coffee and a hearty breakfast sandwich to keep them going until the early afternoon. This would cut down on stops for the contractors and the convenience of it would allow The Home Depot to charge a premium.
Lillian Hummel is the daughter of Eleanor Mingle. Just after 9 a.m. on August 6, 2014, Hummel saw her mother into the elevator on the twelfth floor of their apartment building. After a brief stop on the ninth floor, the elevator plummeted into the ground floor killing Mingle. Hummel then brought claim for negligent infliction of emotion distress (“NIED”) against Elite Elevator Company (“Elite”), which maintained the elevator. To recover for NIED, a party must [1] be closely related to the injury victim, [2] be present at the scene of the injury-producing event at the time it occurs, [3] be aware that it is causing injury to the victim and [4] as a result suffer emotional distress beyond that which would be anticipated in a disinterested witness. Thing v. La Chusa, 48 Cal.3d 645 (1989). This memorandum will address only the first three elements of the four elements set forth in Thing. Hummel will likely be able to establish that she was closely related to the victim, present at the scene, and aware that the incident contemporaneously injured her mother because she was reasonably certain that Mingle was on the elevator at the time of the crash.
Ryan Esterbrook, Sears’ Property Loss Manager was deposed. In brief, Mr. Esterbrook testified he was called to the scene of the occurrence within minutes and found Leonor Jaimes sitting on a display platform near the escalator. He spoke with Ms. Leonor’s son since she does not speak English and was told Leonor lost her balance and fell against one of the rails of the escalator when it came to a sudden stop as sparks and flames appeared from under the stairs. Mr. Esterbrook testified he observed the escalator was stopped, but he did not observe sparks or flames and he did not smell anything burning. He had the store’s Softline manager restart the escalator and directly after the stairs began to move, he heard two loud bangs. The Softline manager immediately turned the escalator off and Mr. Esterbrook never learned what was the source of the loud noises coming from the escalator. He reported the only other incidents he was aware of when the escalator stopped occurred when people kicked the sides thereby triggering the skirt switches. As you previously advised, the skirt switches are safety devices on the escalator that cause the stairs to glide to a stop when pressure is applied to the switches. Therefore, Mr. Esterbrook agreed the escalator performed as designed on those prior occassions and did not malfunction. Finally, Mr. Esterbrook had no knowledge of NEIS or its involvement in this case.
Management is the process of getting tasks done through the use of people. Through management decisions, our team will have one of the leading coffee shops within the BizCafe simulation. Within the management aspect of the company, we must first look at human capital, which are the skills, values, and overall output of an employee and the price at which these facets are worth. The managers of The Grind must delegate tasks through the serving staff of our company. The servers are the face of The Grind, meaning that it will be the servers who will interact to build strong customer relations with the guests of The Grind. However, there should be an efficient number of servers working on the clock at any given time throughout the day; The Grind should strive to always be properly staffed. If the shop is understaffed, customers will experience longer wait times, rushed customer interactions, and an overall subordinate experience; however, if the shop is overstaffed, each individual employee is most likely to give less production, and more importantly, our shop’s payroll will be out of proportion, meaning we will be spending too much money on labor. Wages also effect overall production from the employees. If we pay our servers too little, compared to the competition, we are likely to see less production, unhappy employees, and a large turnover rate. On the other hand, if we pay our servers too much, we risk blowing our weekly labor cap if our sales do not exceed the
Not only be opening new units, but also by developing and improving the existing ones, Subway enforce its chain.
The Whiting Turner Company (WT) is the CMAR for the Tropicana escalators project and will start construction on May 11, 2016, and the project completion is scheduled to be by the Summer of 2018.
Although, I feel there is not much Broadway Café has to do to remain on top, ensure steady business, and put their staff at ease knowing competition won’t run them out of business, it is always a great idea
In the book “A Long Walk to Forever” there is much supporting evidence that it is a romance. Romances follow a specific structure: the cute stage, the circumstantial proximity, escalation of attraction, congruency, betrayal, crisis, union, and cota. The story seems to parallel this structure in most ways.
Starbucks faces a difficult and controversial management challenge. The company’s most recent market research has revealed unexpected findings implicating that Starbuck is not always meeting customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided for your approval.
For our Gemba project, we decided to analyze the order fulfillment procedure for Cup of Joe, a coffee shop located in the Lennox Town Center. In order to capture the establishment’s peak hours of business, we primarily visited during the hours of 9:00am-12:00pm. We focused our attention on orders for baked goods, coffee, and espresso drinks, as these products are the shop’s main source of revenue and reputation. On several separate mornings we were able to observe an average of 125 orders over three hours (a takt time of 1.44 minutes). In the evening, there were often less than a dozen orders every hour. Since every order is slightly different, we have described the average order and the steps in the process that are consistent in almost every situation. We have identified multiple areas for improvement, which are referenced in the sections entitled analysis and recommendations.
Performance: Safety of operations is at the core of the company’s strategy to deliver value from mine to the market. To gain low-risk incremental returns and to save costs across the supply chain, technology and innovation have been used extensively.
Service level improved from 97.9% to 99.9 %. In addition it is important to notice that this was possible with increasing the safety stock. Then, we concluded that the safety stock did not increased because the