Changing Customer Perspective
Changing customer perspective includes how online shopping has provided added value to customers as they are able to purchase products from anywhere in the world and are able to compare global market prices to find out where they can get the best deals and the cheapest products. When e-commerce was starting out, people were unsure about the level of service that they would receive. Since then, many laws have been made so that e-commerce organisations provide an excellent level of service and that customers can expect the same level of service as they would do in a high street store. Customer perspective has also changed on security issues and ease of using e-commerce websites. In the beginning, people were unsure about using their credit cards online because they were aware of hackers but now more people are beginning to use their credit cards online as they are confident with the level of security that the website and their computer has. In addition to this, more of the older generations shop online as they find it easier than having to go to the store itself.
Economic and social impact due to speed of changes
Society has been impacted by e-commerce sites and the speed at which things change online. Many products have become available online before they do in high street stores and many people use sites such as amazon to pre-order the latest and greatest tech gadgets so that they have them as soon as they are released. The other speed of change
Digital Media has influenced or changed the field of e-commerce. The changes for the consumer are a larger selection of items as well as the ability to purchase items anytime anywhere. Also, they now have the ability to price compare and find the best buy. For the seller, they have access to more customers. Websites allow anyone from around the world to shop at a store. No longer is a business owner limited to their local clientele. Anyone from anywhere is a potential client.
Understanding the effects of new technologies on society. Steady decline in the production of books and newspapers. Very few people still use these things. People see these things as an inconvenience when these things can be viewed online. There is no need for people to call or meet up with someone to discuss what's been going on. Instead someone might just send there cousin in Florida a quick Facebook message. People are fine with this type of interaction considering it involves less work and gives one more time to do other things. It takes a few clicks to complain about one's order coming late, instead of having to make a phone call, talk to a machine, then wait and wait. People like to get things in their time and lack in
Changes in the way people interact, it is changing where individuals will be spending more time face-to-face with a computer.
I will then prepare a presentation that describes the kinds of actions that various organisations take to reduce security risks from operating online. I will then explain the competitivepressures on selected contrasting businesses organisations to develop their use of e-business. I will then take two contrasting businesses and explain using examples, how they have responded to competitive
Also, this software has changed some job interview processes. Now, companies can save cost by interviewing potential employees through the computer. Especially, if the company is looking to hire a person from abroad. In my opinion, I can potentially see more interviewers using this software as part of their hiring process. Therefore, this could affect the way I prepare for the hiring process and communicate to my future boss. The last technology that has affected my life is online shopping. These days, I do most of my shopping on Amazon.com because the business has fast shipping if you’re a prime member and saves my wallet money. I notice most items I buy from the business are items that are from other sellers. I believe Amazon has found a way to cut cost by not making the product and no retail store. Therefore, it seems to me they have saved a lot of expenses. In my opinion, the Amazon process has affected my shopping habits in the real world. In conclusion, these three examples have affected my wallet in a positive way and have given me the ability to communicate from distance.
One most important thing that customers look at before deciding on transacting with a business is the privacy and protection of customer information. Without assurance that the two are guaranteed, many will drift away as they need security and protection online. Fraudsters are also over online and much are worried about the safety and security of services online. The fact that many are using services to transact their businesses, calls for more vigilant and secure platform that will protect information related to customers against breach which can lead to identity theft. Businesses that are establishing should employ more efficient cyber security strategies to ensure that they curb the problem of data breach (Gold,
I think that daily life has changed dramatically with this burst in new technology. Transportation has changed so much lately, from carriages and horses, to automobiles, trains, and planes. Also, communication has changed dramatically, instead of sending old fashion letters or even calling, kids these days use a new form calling and texting. Social media has also had a major impact on daily lives today. Games have changed, from playing in the outdoors, to kids playing with gadgets,watching television and playing on gaming consoles. This has all had an impact on society today.
Technology has advanced and changed very rapidly. Our business world depends on the most recent technology. Technology impacts customers’ choices of buying because what costumers want is convenience and personal satisfied tastes.
Nowadays organizations online need to ensure their client's information. If not individual data along with credit card numbers can fall into the wrong hands and we know what will happen at that point. This is one of the issues with online retailers but another is when the retailers sell their client's information. If this is done, then the client will have an issue with who gets their personal information and can be annoyed by the organizations that get their data. Generally, third party organizations are the ones purchasing this data. This can be a scary issue because many individuals are purchasing item online and this increases the risk of their data being sold. The data can go to third parties or into the wrong hands and this is
The bargaining power of customers is high. First of all, the customer size is tremendous globally, which also has an accelerating growth rate in recent years. Customers’ leverage is strengthening as a result of this. Another inevitable factor is that with countless retailors online, there is low switching cost for customers to find other alternative companies that suits their desire to conduct purchases. Moreover, consumers today are more sophisticated. Consumers are less commit to impulsive-buying, yet are more willing to study about product features and evaluate their options before purchasing online. Their purchase pattern can also be hard to learn too.
The Internet has changed and will continue to change how people shop and new competition through the Internet will continue to shape the market.
The idea behind this study is of great significance because e-commerce (online shopping) has grown tremendously since the turn of the century. It has shaped the way people do shopping for the most part.
The continuous development of Internet leads to the growth of e-commerce. The electronic commerce is growing constantly due to the continuously increasing number of mobile and online users in the market, primarily the emerging markets. Besides that, the development of the Information Technology (IT), such as the advance of paying processes and the improvements of shipping method also the main reason to cause the growth of electronic commerce (John Ingham, 2015). Most consumers accept e-commerce as their feasible alternative in the purchase of goods and
Many researchers show that consumers perceive a high level of risk associated with Internet shopping that is likely to discourage them from engaging in online purchases. Typically, the perceived risk is greater for decisions requiring higher involvement, greater uncertainty, or greater monetary outflow (Grewal, Munger, Iyer, & Levy, 2003). Moreover, prior research suggests that consumers have different risk perceptions related to types of shopping modes (Huang, Schrank, & Dubinsky, 2004). As an example, consumers perceived to be in higher risk when purchasing products and services online than when purchasing products and services through the conventional methods. In the online shopping medium, a level of perceived risk may be higher because consumers have a lesser understanding or unfamiliar with the online retail process. Since online shopping is relatively new and most of the consumers have little experience with it, it is quite a challenge to many consumers and online retailers as well. Generally, consumers may resist and be hesitant to provide personal information in a non-face-to-face interaction, especially on information that is related to financial matters and credit cards because they fear that those who get the information may abuse it or do fraudulent acts which may jeopardise the consumer (So & Scull, 2002). Privacy concerns about the Internet can be divided into four areas (George,
E-commerce is the stores that provide service for customers via online. It sells a variety of products such as foods, drinks, and many others. It has different sectors which have many classes of businesses. For example online supermarkets are starting to grow today. Previously, have the physical stores or traditional stores but they build an e-commerce now. When e-commerce is becoming popular, they start to do it to get more profit. This essay will examine and evaluate how e-commerce has altered business practices in supermarket, including e-commerce grows very fast, profitable business and convenience for customers, enjoyable and comfortable to shop, and detail information in the e-commerce websites. It also will argue and evaluate the main tactics to increase the profit of internet trading, are convenience delivery home, having good marketing, and providing electronic transaction and good electronic assistance.