Chapter-2-Business-Communication-Essentials-6e Essay

11545 Words Apr 19th, 2015 47 Pages
Business Communication Essentials, 6e (Bovee/Thill)
Chapter 2 Mastering Team Skills and Interpersonal Communication

1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process.
A) autocratic
B) participative
C) top-down
D) personnel
E) laissez-faire
Answer: B
Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

2) Teams can increase performance levels by ________.
A) pooling experience
B) discouraging consensus
C) encouraging
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Classification: Application
AACSB: Communication Abilities; Multicultural and Diversity Understanding
LO: 1
Difficulty: Moderate
Learning Outcome: Describe best practices in team and interpersonal communication
4) ________ occurs when peer pressure causes team members to withhold contrary or unpopular opinions.
A) Free riding
B) Social loafing
C) Collaboration
D) Groupthink
E) Feedback
Answer: D
Explanation: D) Groupthink occurs when peer pressure causes individual team members to withhold contrary or unpopular opinions and to go along with decisions they don't really believe in. Groupthink leads to poor decisions and ill-advised actions and can even induce people to act unethically.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication


5) Jean's eight-member team met to discuss their strategy for completing a project. Though Jean and her colleague Jenna didn't agree with the proposed plan, they didn't voice their disapproval when the plan was put to vote, because the rest of the team agreed with it. Jean and Jenna's behavior in this situation can be explained by the phenomenon of ________.
A) brainwashing
B) social loafing
C) groupthink
D) hidden agendas
E) mob mentality
Answer: C
Explanation: C) Groupthink occurs when peer pressures cause individual team members to withhold contrary or unpopular opinions and to go along with decisions they…