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Competency: Team Engagement And Culture

Satisfactory Essays

In breaking down the practices that define the competency “ Team Engagement and Culture” , the most applied practice is “Potential team members are screened for client centric values as part of the hiring process” at a mean score of 3.32. Fifty-two percent of interviewees perform this procedure always. This was the highest percentage for the Always response among all 5 areas of practice under the discussed competency. Following the aforementioned practice is the “JMMB Group provides training to team members to ensure delivery of the Company’s client experience model” with an average score of 3.05. The least adopted practice at an indicator of 2.81 was “Team members feedback is acted upon for client experience improvement”. This outcome

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