preview

Conflict Definition

Better Essays

Conflict is something that people come across in a daily base, conflict is when two or more people do not agree on a specific subject. Conflict can get out of hand when someone comes to a disagreement that leads to an argument and can bring tension. Conflict is seen in different forms by many people depending on its situation. Conflict is seen at work with co-workers, students or customers in different places that we visit every day. However, each person can handle these situations differently in order to resolve the problem. I work in a community college and I take responsibility by helping as many students to continue their education and making it a positive environment for them. I will explain a problem-solving sensitive situation that happened at my place of employment. There was a parent trying to find out her daughter confidential information and was released without her consent. Throughout this paper I will discuss how policy and procedures are very …show more content…

I explained to him we have policies to follow and if he wanted to register for the government class he would need to go the college the government class was held at and speak to their department. He would need to ask for permission and would receive a required form and would return back to the admission department, where the class was held at so they can put him in the class. He follows the instructions and steps he would need to follow to get in the class, he returned to our admission department. The student was now calm and understanding that there are policies we have to follow. He understood for the next time if he wanted to register for a closed class/full he knows what procedures he needs to follow. The communication with the student came out to be a positive outcome because he was able to register for the government class he wanted for the

Get Access