Conflict Resolution

Natalie Slawinski wrote this case under the supervision of Professor Pratima Bansal solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

Conflict is a clash of interests, values, actions, views or directions. Conflict refers to the existence of that clash. Conflict is initiated the instant clash occurs. Generally, there are diverse interests and contrary views behind a conflict, which are revealed when people look at a problem from their viewpoint alone. Conflict is an outcome of organizational intricacies, interactions and disagreements. It can be settled by identifying and neutralizing the etiological factors. Once conflict is concluded it can provoke a positive change in the organization.

Al's responsibilities are to solve his section problems and make the right decisions to protect the employees and the company. In this instance Al’s responsible about what happen as a supervisor. He should collection information about the happen to Rosetta and write a report to send it to his direct manage. Because, he did not succeed maintaining the problem inside his section and solves it there. This cost the company losing Rosetta and might affect Eva as well. Also, the public image of the company might be affected negatively if Rosetta decides to suit the company in

This paper will explain and critique conflict management style. It will describe at least three conflict management styles, which conflict management style do I personally use most frequently and why I do. It will also describe the difficulties I have dealt with others who use different conflict management styles then me. I will discuss the advantages and disadvantages of each conflict management style. Finally I will describe conflict avoidance and its interrelationship with conflict management.

Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.

In the problem between Trish and Dr. Ramos both sides are using the conflict avoidance approach. Dr. Ramos exhibits conflict avoidance because she knows that Trish is not performing well at work and that she does not pay overtime to Trish, but Dr. Ramos does not take the initiative to solve the problem. Trish exhibits conflict avoidance because one year ago, when she asked Dr. Ramos for a performance review and a raise of her salary, but Dr. Ramos took six months in providing Trish with both requests. Trish thought it was not worth it to go all over again with the same process of asking Dr. Ramos for anything.

This paper explores how addressing vulnerability is one of the key factors in conflict resolution. I conducted my research by using three books: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by Brené Brown, The Handbook of Conflict Resolution: Theory and Practice by Morton Deutsch, Peter T. Coleman and Eric C. Marcus and Difficult Conversations: How To Discuss What Matters Most by Douglas Stone, Bruce Patton and Sheila Heen. Each book differs in how they approach the topic of accepting vulnerability; however, they get the point across the same way. This paper pushes readers to readjust their lifestyles to fit a healthier, more conflict-resolved lifestyle.

I will never neglect the situation and will acknowledge every small detail as the small negligence can further deteriorate the situation. Before, I believed in every member without knowing their knowledge and abilities. Therefore, before trusting any staff we should know their capabilities. If they are not well skilled and knowledgeable then in the future I will plan the in-service education, classes from expertise. I will arrange the staff meeting so that the staff can say about their problem so that timely it can be managed.

Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of

Conflict resolution is a process bringing about constructive change between or within the parties in conflict. The process usually involves four major steps. The first step is to establish the cause of the conflict. This involves gathering as many information as possible about the cause of the conflict, which will assist in finding the solution to the conflict. The more information collected, the easier the conflict can be resolved. The next step is to think outside the box in regard to the problem or to look beyond the incident. This involves establishing the origin of the conflict, it could be a small issue that happened years before, but the stress level has developed to the point where the parties involved have begun to attack one another individually rather than dealing with the real issue. The third step request solutions from the parties involved in the conflict. This is done by asking each of the parties to suggest how the situation can be changed, then identifying the most suitable course of action. The last step is to let the parties to agree on the course of action and time frames to end the conflict.

Question #1: From Chapter Five 's (5) AWARE "Conflict and Conflict Resolution," one of the answers out of all the chapters that students and professionals disagreed the most was: "It is important to come to an agreement at the end of an argument." Professionals agreed that reaching an agreement is NOT always necessary, while students were undecided but leaned toward supporting an affirmative response.

About 2:30 in the afternoon, M.E. was in her patient’s room and J.P. confronted her in front of the respiratory staff and students that were present about why she was/wasn’t doing certain things and what was making her so slow; J.P. caught M.E. off guard and was very abrasive, belittling and verbally abusive; M.E. felt attacked and embarrassed, especially since this behavior took place in front of colleagues. J.P. felt frustrated that M.E. was not more competent and efficient in her care and confronted her about it. After the confrontation, there were no words spoken between the two of them for days and even though months have passed, there is still an obvious tension and unresolved conflict between these two individuals. There is currently a noticeable effort being put forth by both women but the conflict they experienced is not yet fixed.

|In Lesson 3 you will learn another communication skill that in conjunction with Empathic Listening and I Message will help you |

To begin with, the synopsis of this article is based around the knowledge of organizational behaviors related to conflict in the workplace. The research provided in the article was conducted among