Corrective Action Level III Case Study

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This Corrective Action - Level III is being issued to you for inappropriate and unprofessional behavior toward seven patients that were seen in Urgent Care Department on September 3, 2016 On Sunday, September 4, during review of daily patient service surveys, I noticed there were 7 surveys that appeared to be in good condition, checked off in the same writing. The surveys were all checked as “5” – Excellent Service. These surveys appeared to be suspicious. Per Health Connect auditing, surveys that belonged to these patients were checked in by you on September 3, 2016. During the investigatory meeting held on September 28, 2016, in the presence of your union representative, you admitted to have falsified patient service surveys. You

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