Organizational Level of Analysis – Analyzing a Real Organization
BMGT 464
May 7, 2017
Abstract
Costco is a highly successful retail store with over 650+ stores and/or warehouses located in eight countries worldwide (Costco). Costco was founded in 1976, but under the name Price Club. Costco was the first company to ever grow from zero to $3 billion in sales in the first six years of existence (Costco). The company was later named Costco after the merger with Price Club in 1993. At that time, the company was generating $16 billion in sales with 206 locations (Costco).
SWOT Analysis
Strengths
• Leadership Base
• Inclusion Program
• Friendly Work Environment Weaknesses
• Leadership Skills
• Seasonal and Temporary Hiring Practices
• Work-Life Balance
Opportunities
• Founder’s Leadership vision
• Competitive Salaries and Benefits
• Advancement Threats
• Promotion Selection Process
• Job Characteristics
SWOT Analysis – Strengths
SWOT Analysis – Weaknesses The first weakness identified is an obvious lack of quality leadership by store and warehouse management. A quick review of a review website for Costco will show a significant number of reviews by current or former employees where they bring up their perceived problems with their managers (Glassdoor). Poor management-employee relationships seem to be a
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Costco currently has one of the highest turnover rates in retail. Providing better salaries and/or benefits, to more employees, will likely reduce that turnover as they will have more overall happiness at work (Organizational Behavior, 2014). While they do offer a higher salary than most retail stores, the benefits do not apply to any temporary or seasonal employees. The employees that do have the benefits, however, enjoy very good health coverage and a significant retirement plan. These were part of Jim Sinegal’s vision for taking care of his employees
Costco’s former CEO Jim Sinegal designed the Wholesale Club Notion in 1983. Stores were quickly spread throughout the United States, Canada, and Mexico. According to Michaud (2012), “By the end of 2008, there were 550 stores in 40 states and 7 countries, with 54 million members” (Para. 3). The company creates a global chain of warehouses that carry value products as per their slogan. Michaud further discussed that “Costco is also one of the largest corporation in the world with 663 stores
Costco has many risks associated with its financial and operational performance. One of the biggest risks that Costco is facing todays is the competition from other retailers and wholesalers, such as Wal-Mart and Target. Costco compete with its competitors for customers, qualified employees and management personnel, suitable sites and suppliers. The retail business is extremely competitive and continues to get even more completive. Such events as the evolution of retailing in online channels has improved the ability of customers to compare prices and products and as a result enhanced competition. Any significant increases of competition may adversely affect Costco’s financial performance, and make Costco incapable to compete successfully in the future.
The History of Walgreens started in 1901, with a medication store at the intersection of Bowen Ave and Cottage Grove in Chicago, possessed by Galesburg local Charles R. Walgreen, Sr. by 1913; Walgreens had developed to four stores on Chicago's South Side. It opened its fifth in 1915, and four more in 1916. By 1919, there were 20 stores in the chain. As an aftereffect of liquor disallowance, the 1920s was an effective time for Walgreens. At the time, liquor was unlawful. On the other hand, solution bourbon was accessible and sold by Walgreens.
Some main strengths of Trader Joe’s are the strong brand image, their employees, organic and private label products, customer loyalty, and offered unique products. Trader Joe’s strong brand image helps them to attract and retain more customers. Their private labels are named according to the background and nationality of food. They offered an extensive line of private label items with brand names such as Trader Joe’s, Trader Ming’s, Trader Jose, Trader Giotto. Due to their strong brand image, they established themselves as a leading retailer of food and non-food items in the US. Americans ranked Trader Joe’s overall as No. 1 retailer in 2013 (Ager & Roberto, 2014). Trader Joe's offered unique and high-quality products from different countries which attract customers to try new items and stocks of 4,000 items, 80% of which bear one of its own brand names. Trader Joe's describes itself as "your neighborhood grocery store" (Wikipedia, Trader Joe’s). Trader Joe’s claimed that 80% of its customers had attended college. The company described its target market as “intelligent, educated, inquisitive individuals” and they reach this customer by opening store among well-educated residents (Ager & Roberto, 2014). Their customers are too loyal towards their brand image so they keep coming back. Instead of targeting all customers, they need to target new customers in order to grow their business and to keep being a leader in the retail industry in the US. And also, their employee are valuable assets of the company, who led them towards the further growth of the company, therefore they are treated fairly and trained to provide the nice and friendly service to Trader Joe’s customers. Almost most of the people want to work at Trader Joe’s because they pay more than minimum wage and higher compare to other retail stores. New part-time hires earned $12 per hour and full-time employees earned approximately $50,000 per year which is above minimum wages. Plus, they contribute 15.4% of employee's salary towards retirement Saving. Furthermore, they offer good health and others benefits even to part-time employees (Ager & Roberto, 2014).
Hire purchase – hire purchase is a system where if Asda uses a certain equipment from another company, they must pay back the cost of this equipment in regular instalments. This could include the self-service kiosks that Asda has available in their stores.
In this broadcast I was amazed by how Costco was formed and the little secret things that Costco using to encourage people to buy more. Surprisingly that the employee from Price Club left his job, and open his own company, Costco. I first thought that Amazon would sell more stuff than Costco because their social network system which offers free deliver, good deal, more convenience, and various items are offered. However, Costco alone sells more stuffs than Amazon. I found many interesting about Costco. Costco is a giant store with a tiny selection, for example; there is only three options for plastic zip log. This is a key for Costco that they don’t offer many options due to the fact that they don’t want to spend more money on labor part to
Knowing the importance of a strategic vision, every company undertakes a complete analysis periodically. In order to create a strategic plan the parties involved must know every aspect of the industry and the company at hand. The purpose of this paper is to describe and analyze the retail drugstore industry and then focus on Walgreens, the industry leader in terms of sales. As part of the in-depth analysis of Walgreens, its major competitors will also be described and analyzed. The retail drugstore industry consists of all those stores that contain a pharmacy and sell prescription drugs. It also includes businesses that sell prescription drugs online and through the mail. Most retail drugstores also offer other
Costco opened its first location in 1976. It was called Price Club name and was located on Morena Boulevard in San Diego. Originally serving only small businesses, Costco found it had the potential to achieve greater buying clout by also serving non-business members. With that change, the growth of the warehouse club industry was happening. In 1983, the first Costco opened in Seattle. Costco became the first company to grow in sales from zero to $3 billion in less than six years. When Costco and Price Club combined in 1993, they were called PriceCostco. PriceCostco had 206 locations generating $16 billion in annual sales.
Costco is a membership club, committed to bringing their individuals the best conceivable costs on quality brand-name stock. With several areas around the world, Costco
Costco Corporation was founded by a pair of entrepreneurs, James Sinegal and Jeffrey Brotman. Costco is a large wholesales retailer where low price is only a fraction of why they are so successful. Their profit margins, ethical standards, and happy employees all contribute to why Costco is a successful business with over 488 locations serving around 48 million cardholders in eight countries. Costco has an annual sale of over $50 billion due to the strategies they implemented to keep their workforce of 125,000 motivated. It is known across the world that Costco treat their employees well and in return the employees are highly motivated to work for Costco and make it a success. Costco is the top warehouse club and the fourth largest retailer in the United Sates.
According to Blacktown City Council (2014), Costco Wholesale Corporation operates an international chain of membership warehouses which carry quality brand name merchandise at substantially reduced prices compared to other conventional wholesale or retail outlets. It began its operations in 1983 in Seattle, Washington and later merged with The Price Company in October 1993 operating under the name PriceCostco, had 206 locations generating $16 billion in annual sales (Costco Wholesale, 2015). As of December 2014, the Company operated a chain of 671 warehouses in 43 states, Washington, D.C., and Puerto Rico (474 locations), nine Canadian provinces (88 locations), Mexico (34 locations), the United Kingdom (26 locations), Japan (20 locations), Korea (11 locations), Taiwan (10 locations, through a 55%-owned subsidiary), Australia (seven locations) and Spain (one location). The Company’s online business also operates websites in the U.S., Canada, U.K., and Mexico (Costco Annual Report, 2014).
Costco is one of the nation’s top three retailers and the world’s largest membership warehouse chain, Costco wholesale Canada operates about 80 membership warehouse clubs across Canada. The company never advertises, charges its 64 million members to shop there and doesn’t mark up any product more than 15 percent, even at this lowest profit margin, 15% for Kirkland private brand, the products were 20% lower than comparable to other brand products. Costco works with this business model and generating $93 billion in annual sales.
In 1983, Costco Wholesale Corporation, the fourth-largest retailer in the United States, was founded by former Price Club executive, Jim Sinegal, and lawyer Jeffrey Brotman. Costco focuses on selling products at low prices in bulk packaging and focuses mostly to large families and small businesses. They sell products like flat-screen TVs, gallon jugs of mayonnaise, and coffins. Costco operates 556 stores worldwide: 405 in the United States, 77 in Canada, 31 in Mexico, 21 in the United Kingdom, 9 in Japan, 7 in South Korea, 6 in Taiwan, and 1 in Australia. Costco employs 140,000 employees and accumulates $70 billion in annual sales. It became the first company to rise from zero to $3 billion in sales in less than six years, and reached
A Business week article makes an interesting statement that Costco belongs to the very short list of companies with a culture so favorable to employees that it gives the company a competitive advantage, and it’s most likely to keep on rising over many decades. Costco sees workers as an asset to invest in, rather than a cost that must be reduced. In the U.S. Costco pays workers an average of nearly $21 per hour, almost three times the minimum wage and about twice as much of what most competitors pay. They receive great benefits and are part of a safe and healthy working environment as well. At Costco they are committed to providing its employees with opportunities for personal and career growth. Costco has implemented a strategy for a competitive advantage by having a mix of low-cost providers and differentiation. Company differentiates itself by providing consumers with products in bulk at a low per unit cost. Costco offering two types of memberships- the regular and executive membership. With an executive membership, Costco gives a 2% reward on annual Costco purchases. A holder of the executive membership receives incentives for shopping there, which leads to more sales and higher customer visits. This is just one of the many reasons customers keep going back to Costco. It has made itself a highly successful company by offering quality products and excellent customer service.
Many of Costco’s strengths are held with their low prices, limited selection, and their employees. Costco prefers to hire from within and focused on career longevity and development for their employees. It was company policy to fill at least 86 percent of its higher-level openings buy promotions from within; in actuality, the percentage ran close to 98 percent, which meant that the majority of Costco’s management team members were home grown (Gamble & Thompson Jr., 2009, p. 226). Even with their many strengths, Costco still had some weaknesses. Their warehouses appeared to be very industrial, with concrete floors and merchandise displayed on wooden pallets. Costco also relied heavily on word-of-mouth advertisement, which saved the