Week 6 Discussion The importance of proper communication is emphasized in our lesson this week by showing the negative effects of what can occur when the meaning of language is altered. Malcolm Gladwell’s “The Crash of Avianca Airlines Flight 052” explains the actual event where the inaccurate interpretation of dialogue between the pilots and air traffic workers lead to the fatal crash of an airplane. Gladwell refers to this miscommunication as “mitigated speech”, and defines the concept in his article as, “any attempt to downplay or sugarcoat the meaning of what is being said” (276). To clarify, when people pacify the true significance of their words, they change what they initially wanted their words to mean. This prompts Gladwell’s belief that the lack of appropriate meaning in the pilot’s words caused the severity of the issue to not be fully comprehended by the air traffic workers, which ultimately, lead to the devastating accident. In other words, if the two pilots used words that clearly told the air traffic workers that their lack of fuel was an urgent, dangerous matter, Gladwell feels the crash could have been prevented. …show more content…
When talking to people like teachers, parents, or strangers in public, I typically speak to them in a way that I am suppose to rather than my normal way of talking.While discussing a topic they might not want to hear or asking them to do something, mitigated speech allows me to be compliant towards those authority figures. For example, I would say I use a more mitigated language with my parents the most. Between asking for permission to do an activity or telling them about a bad test grade, I completely downplay the situation to them. I agree with Gladwell that in this case using mitigated language is harmless, but I do feel there are certain times where it should not be used, like in a real
The first four chapters of that’s Not What I Meant focus heavily on communication styles, metamessages, and the devices, signals, and strategies used in conversation. The book also delves deeper into the explanations of these conversational mechanisms, examples of where issues commonly arise in communication, and reasoning behind why we communicate the way that we do. The author Deborah Tannen details how these aspects of communication can make or break certain situations. She also explains that these are common problems, and within the preface and first four chapters there are multiple instances of people telling Tannen that she’d helped them to recognize certain communication failures and make positive changes.
“A sentence can convey entirely different meanings depending on the emphasis on words and the tone of voice.”
Communication is important in our lives as it enables us to interact with one another, and allows us to form and build upon relationships with other people. However, when communication is not effective or colored by personal biases, it may lead to conflict. In the movie Crash, the characters are faced with a number of social issues, born from their inability to communicate with one another as well as their perceived notions of racial and cultural biases. Through the interactions between the characters this film allows us to understand how interpersonal communication affects individuals be it with strangers, friends, or family.
Within the essay, “But What Do You Mean?”, author Deborah Tannen explains several main areas of miscommunication between men and women. Within her article, she goes section-by-section comparing men and women’s preferred style of communication. She concludes that while men and women may communicate differently, neither are wrong. To address this concern, she suggests using language both parties can understand. On the other hand, in William Lutz article, “The World of Doublespeak,” he takes a different approach to language discrepancies. Lutz introduces the idea of doublespeak as inherently negative. He starts by proceeding to discuss types of doublespeak subcategory-by-subcategory. Within his subcategories, he gives various real-world examples from various aspects of communication. The conclusion Lutz resolves to claims that doublespeak impedes communication, and thus should be eliminated. Overall, despite both authors exploring aspects of language the tone, categorization, and conclusions are different.
As soon as this course started, I realized that there was a lot for me to learn. I communicate with many individuals at work and in my personal life. I have always felt that my communications were clearly received. However, I realized that each receiver of my communication is different. Joseph A. Devito explains that each person is unique; each person’s communications are unique (Devito 9). When at work I deal with many employees concerning various matters. The employees typically come to me because they need help with a matter that I am knowledgeable in. I can usually answer their questions quickly, and with great detail. The part I fail to consider is that the employee is not as knowledgeable as me, and may not understand some of the terms and processes I am referring to. And for fear of appearing to not understand, an employee will just agree with me and leave. That employee may leave my office not fully understanding everything I said. This miscommunication is
In chapter seven and chapter eight of Outliers, Malcolm Gladwell effectively claims that acknowledging cultural legacies betters the chance of success. In chapter seven of Outliers, Malcolm Gladwell entices readers on the topic of plane crashes in the aviation world, while commendably and credibly synthesizing the controversy around the question of how and why plane crashes occur. When illustrating the terrible crash of Korean Airlines Flight 801 in 1997, Gladwell intricately describes the language, words, actions, and psychology of the pilots and crew members associated with the plane crash to better the authenticity of his claim. Combining these ideas, Gladwell forms a theory that arguably proves to be true
There are many aircraft accident factors in which investigators need to pursue in order to come to a good conclusion on what the cause or causes of an aircraft accident were. A portion of what the investigator looks into is the human factors surrounding the accident. This highly diverse and expansive area needs to be systematically looked into to figure out if any human factors were causation of an aircraft accident. One model that investigators utilize in order to sift through the human factors that may be attributable to an accident is the Human Factors Analysis and Classification System (HFACS) Model. This Model breaks down human factors into four different sections, organizational influences, unsafe supervision, preconditions for unsafe acts, and unsafe acts of operators. Throughout this case study, the accident of American Airlines flight 1420 will be dissected utilizing the HFACS Model to uncover human factors issues with the aircraft operator organization, aircraft flight crew, and the Federal Aviation Administration (FAA).
Communication is an essential tool needed to advance several major processes in society. According to the Merriam-Webster Dictionary, communication is the act or process of using words, sounds, songs, or behaviors to express your ideas, thoughts, and feelings to someone else. Such interaction between human being is significant due to the innate fact that we as humans are social beings. Communication not only aids human beings in expressing ideologies, but in everyday duties such as education, work, medical care, and other key aspects. A lack of communication is dangerous in many circumstances. In two essays, “When Doctors Make Mistakes”, by Atul Gawande, and “Columbia’s Last Flight, by William Langewiesche the reader can perceive how a lack of communication can be lethal.
|Flight 5390 was a British Airways flight between Birmingham International Airport in England and Málaga, Spain. On June 10, 1990 there |
Casualties: 6 + 148 + 2 = 156 (6 crew, 148 passengers, 2 on ground)
The film Crash is a two-day intertwined story of victims of racism. The irony is that the victims are shown to be racist themselves in different contexts and situations. The two concepts I chose to explain and define are mind reading and social roles. The importance of displaying effective mind reading and social roles plays a significant factor in deciding how this circle of racism occurs in this film.
Flight 1420 was a disaster that taught the aviation community several important lessons. All the Seven Major Elements of Aviation safety can be seen as contributing factors but the greatest factor was human error and the impact of pilot fatigue. With proper preventative measures, the pilots probably would have had the time to arm the MD-82’s spoiler system and the flight would have touched down safely.
When I stepped into the large neatly organized white polished plane, I never though something would go wrong. I woke up and found myself on an extremely hot bright sunny desert island filled with shiny soft bright green palm trees containing rough bright yellow hard felt juicy apples. The simple strong plane I was in earlier shattered into little pieces of broken glass and metal when crashing onto the wet slimy coffee colored sand and burning with red orange colored flames. After my realization to this heart throbbing incident I began to run pressing my eight inch footsteps into the wet squishy slimy light brown sand looking in every direction with my wide open eyes filled with confusion in search of other survivors. After finding four
In the 21st century our communication mediums have changed, know we Whats App Facebook or email rather than calling or visiting in person. What hasn 't changed is that when we communicate most of the time another human being is on the other end and. This chapter will discuss not only how to communicate with diplomacy but how messages of communication are interpreted. In the workplace communication is probably one of the most important factors as people need to receive clearly communicated messages to be on the right track. It could be that you need to so some public speaking at the workplace and not only is your confidence being shook up, your nerves are on edge worrying how to communicate you message. Not only how we communicate with others that impacts our success what’s also a key part is how we communicate with ourselves and overcome internal negative dialogue. Did you know that only 8% of our communication is based on the words we say? Also did you know that 37% of our communication is based on our tone of voice? Did you know that the remaining 55% comes from our facial expressions and body language? If you find this hard to believe just think of when someone says something to you and they come across as rude. More often than not it was the way they said it vs the actual words they said. When communication is open and employees are connected
The above mentioned airplane was a planned commercial passenger flight that took off from LaGuardia Airport, New York destined for Charlotte Douglas Airport in North Carolina on January 15, 2009. Six minutes after takeoff, the airplane was successfully abandoned in Hudson River after striking multiple birds during its initial climb out. The crew reported by radio two minutes after takeoff at an altitude of 3,200 feet, the Airbus experienced multiple bird strikes. The result of this multiple bird strikes, which occurred in northeast of George Washington Bridge was compressor stalls as well as loss of thrust in both engines. The Airbus was ditched in Hudson River after the aircrew