Essay about Critical Thinking

Critical thinking is the intellectually disciplined process of actively and skilfully conceptualizing, applying, analyzing, synthesizing and/or evaluating information gathered from or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action. (Foundation for Critical Thinking, 2011) Critical thinking consists of elements such as reasoning and intellectual standards that enable logical analysis to take place thus leading to impartial conclusions. It is through applying intellectual standards to reasoning however that critical thinking can take place.

| Does not demonstrate understanding of ambiguous phrases; does not identify key ambiguity in the memo, includes laundry list of phrases without explanation.

according to Bell in [5], customer base is an asset that needs to be managed in a timely manner.

The customer is given the sales persons company dial-in and cellular number, as well as, their email address, in the event that changes or questions arise. The reason I mention this is to show that the sales person becomes the primary contact for the customer. SPOC or single points of contact are important to the strategy’s success because, “a SPOC is a facilitator and coordinator of the entire end-user support process. They are responsible for resolving the customers concerns. The value of SPOC is that it brings order, discipline, and consistency to the support process”. (Irizarry, 2012) The sales agent is also in constant connection with the installer or technician, who also has the sales persons contact information to ensure smooth handoff of responsibilities. During this handoff, is where any issues with the promotion, billing, and system coding in the customer’s account are fixed, and where my team comes in to

Red Blazer Realty being a small company and relying on word of mouth for customers makes it hard to turn into a competitor with other realtor agencies. With the help of CRM technology it can grow the company, increasing sales and profits overtime while also establishing an ever growing customer base not just produced by word of mouth. Red Blazer Realty would want to examine the benefits of establishing CRM technology before diving head first into a technology they have never used before. Benefits that the company would see from using CRM are as follows:

This is in response to your request for our office to evaluate the merit of Ms. Mitchell’s proposal that we establish and fund a new leadership-development program for our high-potential fourth-year associates.

The National Customer Service organization has enhanced its customer service tools over the past three years. The customer service tools have been consolidated from 10 separate platforms into 1 tool that is consistent company-wide. This consolidation lent itself to the National Customer Service Business Intelligence department having the ability to analyze agent performance from a “One Comcast” perspective. Specifically, the evolution of business intelligence and performance dashboard capabilities from vendors provided a unique opportunity for the company to expand insights from headquarters directly to the users in the field. The continued evolution of dashboard functionality over the past few years now provides additional

A major part of Citizen National’s strategy for continuing growth was to implement customer relationship management (CRM) software. The CRM strategy targeted the bank’s two main contact points with customers: the bank’s call center and its sales force. The main goal for the implementation was to increase sales by raising the number of contacts relationship bankers were making and improving the tracking of these activities so the bank could learn more from them.

Edward Jones has become the fourth largest brokerage firm in the United States. By holding on to a fundamental business strategy based on the core concepts of close client

Staffing this position has been an issue. It can be a stressful environment requiring the employee to juggle a large amount of information and make decisions quickly. Having a resource tool available with the amount of information readily available and the ability to obtain and navigate customer data and scheduling information makes this a much more efficient task for both the employee and customers. The CRM system would also improve the ability of transitioning and training new employees for the coordinator position by maintaining all customer data in one program the coordinators will not simply be using memory alone as the familiarity with each customer’s preferences.

As the BBB expects firms to be responsive to customer's needs, Securus Technologies created a domestic call center with enough staff members to promptly serve the friends and family of inmates, many of whom are creating accounts to allow their loved ones to make telephone calls from the correctional facility or they are arranging for video visitation. In almost all cases, calls to Securus Technologies are answered within 11

• Relationship buyers – large companies with potential of repeat business, had a team of outside and inside sales rep to manage the relationship, having access to online info, about the customers entire purchase history.

25) A contact point is any point where consumers interact with a company or acquire information about a company.

Andy Carr has proposed the number of agent pools be reduced from eight to three. Having three agent pools will simplify the main process of the call flow, which in turn will make customer service goals easier to achieve. This also gives agents more responsibility and a clear definition of their job function. He also wants to combine the three main LFS locations into one. This will consolidate resources and make them easier to utilize by having one central location. By combining the three locations into one main location it will also be easier to supervise and improve processes in house. This also facilitates collaboration and team building. LFS will also be implementing a CTI system that will drastically reduce the amount of time it takes to transfer a call. This system will reduce the tasks involved with transferring a customer to another agent. Instead of the previous agent having to email/send the customer’s information to the new agent, the new agent will have all of the customer’s information automatically provided to them.

Harrah’s Company has taken the Hospitably Industry to a whole new level. Companies want to get more information about their customers behavior and build a lifetime relationship. After a long research, Customer Relationship Management (CRM) at Harrah’s came to consist of two elements to implement marketing tools and programs across all Harrah’s properties; Database Marketing (DBM) and the Total Gold Program.