culture of services, behaviors and relationships and quality of care. (6) Overall, the goal is to make these health care services more efficient, effective and patient oriented through a three-year study period. (6) Throughout the study Greenhalgh performed a total of six methods, supporting self-care, developing the workforce, extending the range of services, integrating services across providers, finding and using evidence and involving service users in the modernization effort(6). Three of these methods were dismissed from this report due to length, following suit, I will only discuss one method out of the remaining three I took the most interest upon. Greenhalgh explored the method of involving service users in the modernization …show more content…
(6) Sexual health services did not utilize patients as group leaders, this was seen as more of an problem than an opportunity. Evaluating and Piloting Services. Sexual Health services involved service users by the use of mystery shoppers. Current and former patients were trained to conduct a standard scenario, shortly after they were to write about their experiences, very similar to the procedures of mystery shoppers in retail environments. The feedback received from their write up reports was then used to design a improved sexual health service model. (6) These reports help reduce frequent visits, waiting times, and improve more friendly customer service practices. The challenges with service users as mystery shoppers were including the resources for proper training and the risk of the service users being too critical during their evaluations. Providing Peer Support in Other Users. Kidney and Stroke teams trained groups of patients and employees to provide support for service users in the time of need. Evaluations showed patients valued and appreciated talking to someone who has had the same experiences or similar and could lend them support to help determine decisions. The challenges faced with providing peer support was finding a sufficient amount of volunteers for the program, peer support has now become apart of kidney services and continues on a volunteer bases with stroke services. Producing Information for Patients and Staff. In all three services,
Although the caring act of nursing has not changed, the attitude and approach to the practice must be adjusted to meet the current health care needs. At the present time, care providers are not only faced with the challenge of providing quality and efficient care, but also, the issues of communicating with patients of various cultures. Even with several resources and guidelines available to clinicians, in the real-time setting, nurses, with their hurried tasks, often resort to stereotyping, feeling incompetent to offer holistic care to cultural groups. In order to meet the needs of a multicultural population, nurses must have useful parameters they can readily apply at the bedside to be able to provide a quality,
Refining the culture in the health care sitting to promote patient safety. Health care system that have achieve reducing harm to patent have a culture that promote safety from the top administrator, physician and other health care providers. To develop teamwork inventiveness in which several hospitals work together to identify and share best practices. Regulating the level of care, by educating health care providers and setting standard way of providing experience-base care. Using tools to recognise harm, for instance, ‘’Global trigger tools’’. Come together in agreement imbursement incentive and forming policies not to pay for serious adverse event. According to research, medical and Medicaid services (CMS) in the year 2008refused to no reimbursable
Culture has more than one definition. It can be defined as the language spoken throughout a group of people or even the beliefs practiced. In the professional field of nursing, nurses are required to do more than administer medication or change bandages on a patient. To be able to fulfill a nurse’s job requirements, a nurse must learn to be culturally competent. Cultural competency in the professional field of nursing means to care and respect the patient whether or not the health care provider is in agreement with the patient’s decisions.
Cultural Competency can be described as one’s ability to learn about cultures other than their own. It speaks to the value one places on diversity and their desire to foster an open exchange of ideas between dissimilar cultures. While in a perfect world, cultural competency would be of heightened importance in all aspects of life, there are certain industries where cultural competency factor more heavily; one of those being health care. This is especially true in areas with increased diversities of cultures, ethnic groups and a variety of languages.
There are many different types of needs that need to be met. They are health, development and social care. There are also PIES needs. As my service is within health I will need to explore how their health needs are met by Carters Green Medical Centre. Depending on their life stage I need to consider their social and or development needs.
Cultural Competency, widely known as the ability to understand the differences between cultures and how one can assess and effectively respond to each patient’s cultural diversity. Cultural competency is something that can be applied far and wide to many different professions, but its importance is strongly present in the healthcare industry.
As human services workers we have to be aware of the different cultures and how to respond to them so that we are able to provide the best treatment the clients. The American Psychological Association suggest that we first need to learn about ourselves by exploring our historical roots, beliefs, and values so that we can realize the pervasive role culture plays in our lives (Clay, 2010). After accomplishing this we need to educate ourselves about the different cultures we are going to work with through journal articles and books, along with learning a second language is a good way to further cultural education (Clay, 2010). You state that members of class have learned about culture in different ways depending on their background, these ways
The importance of Cultural Competency when working with a diverse population within health care is extremely important. It’s a major part of health providers jobs to be respectful and mindful of their patients culture and or background. The health provider should acknowledge the patients beliefs, traditions and religion to be sure the patient is as comfortable as she or she can possibly be. After all the patient is seeking help because he or she is not feeling well or needs some sort of medical attention, so of course it should be the health providers best interest to not but more stress on the patient or make them more uncomfortable then what they already are. There can be a few pitfalls if a health provider completely ignores the patient’s
What is cultural competence? When reading our book and looking at scholarly articles for me to sum up what I think cultural competence is, I found myself rereading each definition over and over. To me cultural competence is understanding that each person is unique and their care should be as well. Truong, Paradies, & Priest (2014) state “cultural competency is a broad concept used to describe a variety of interventions that aim to improve the accessibility and effectiveness of health care services for people from racial/ethnic minorities”. It is important for a healthcare worker to not stereotype a person based on their appearance or race. Not all people that appear alike believe in the same things. In their article Patient-centered care:
Before one can discuss the importance of cultural competency, we must first understand what it is. But is culture? Furthermore, what is competence? To answer the first question - culture is, “the customary beliefs, social forms, and material traits of a racial, religious, or social group; also: the characteristic features of everyday existence (such as diversions or a way of life) shared by people in a place or time” (Merriam-Webster dictionary). With that understanding, what is competence? Also, according to the same source, competence is “a sufficiency of means for the necessities and conveniences of life. Now that we have broken down these two words, I will be utilizing them together to introduce the importance and downfalls of its effects on the world's (more specifically America’s) healthcare system.
I enjoyed reading your insights on some of the cultural aspects that influence the healthcare perceptions of the Hispanic population. I also chose this ethnic group for my discussion so it was interesting to see the information that you found. For Ohio nurses, I think it’s essential to learn about these influences because statistics show that the Hispanic population is growing in every county except for one. Immigration is playing a part but the main increase is coming from the birth rate of children of first-generation immigrants. They are becoming adults and are having their own children, which is boosting the overall population.
It is significant for the medical provider to note that each individuals have their own cultural preferences of interactions and roles. The Native People have their own social customs; however some of these are typecasts and might not be as shared and many of the medical provider are familiar with those of their persons. Demonstrate great respect to the elderly. In several cases the elders are not familiarized to the new healthcare facilities, the new environments and noises, the caregivers and types treatment; for various of them it might be their first visit to a medical facility, it is significant to ease their awareness and explicate procedures thoroughly. The Silence is respected and is not certainly a negative behavior. Occasionally the
Culturally competent is acknowledging persons cultural practices and beliefs, therefore, respecting each patient's cultural difference. It is essential for nurses to be aware and have the knowledge and conscious regarding their patients culture practices and beliefs also how it may affect their health care.
As health care providers, it is imperative to acknowledge the relationship between cultural awareness and delivery of appropriate care. The first step in creating cultural awareness may begin by the health care provider assessing their own cultural heritage, and it’s views on health and wellness.
• Foster innovative and sustainable activities and interventions that improve the quality and value of health care.