Current Trends in Business Communication

New study finds U.S. hospitals must improve workplace communication to reduce medical errors, enhance quality of care. (2005, Jan 26).U.S.Newswire. Retrieved 3/8/12 from, http://search.proquest.com/docview/450869420?accountid=458

The ‘Communication cycle’ is a frequently used theory of communication. It was originally established by Charles Berners in 1965. In 1967, a man named Michael Argyle claimed that human communication is essentially a two-way process that involves people sending, and responding to each other’s verbal and non-verbal messages. It was then improved in 1972 by Argyle’s. The model of the ‘communication cycle’ makes it apparent that to ensure effective communication, it has to be a two-way process. As well as transmitting messages to others in a precise way, health care professions must be able to react to both verbal and non-verbal feedback. Therefore, operational communication has to involve determination from both sides in the communication cycle.

The delivery of Healthcare is a high touch enterprise that calls for interaction among every stakeholder within the healthcare sphere. Communication, whether interpersonal or intrapersonal, is a crucial part of these dealings and may be transformed by the intellectual use of communication tools. Information is the means of support of healthcare. Therefore, communication systems are the backbone that supports the whole idea. Care of patients in the nursing homes now almost unavoidably entails many different people, all with the need to share patient information and talk about their organization. As a result

Amazing Healthcare Informatics Tools Technology has made a monumental and undeniable impact on health care. The management, delivery of care and even the way we communicate have evolved. Technology has transformed how we as a society communicate with one another and with caregivers. Communication is a leading component of healthcare and is vital between caregivers and patients. People living longer, increased interest in self-care & awareness, research, and chronic illness have been influential as well.

Advances in modern technology surrounds us in our day to day lives, allowing conveniences and efficiency at our fingertips. Great strides have been made over the years with technology, and the healthcare industry along with many other industries have adopted this new way of functioning; electronically. The effects of technology have come to the forefront in where our government has acknowledged the benefits and opportunities. “The promise of Health Information Technology for improving quality and safety of health care while reducing costs has caught the eye of policy makers and other leaders in health care” (Hersh, 2006). It deeply affects how we connect, interact, and communicate internally and externally, but also gives us a sense of control on how we engage ourselves to the innovative software and systems.

A lot of things have evolved when it comes to patient records in the medical field. In medical facilities the patient records use to be in paper form. There would be multiple pages of patient information, doctor notes, physical findings as well as diagnoses. These were all kept in a filing cabinet where mostly anyone could obtain the files and have the patient’s information. If the patient was at a different facility these records would then have to be mailed over which is not the most secure way to transfer a patients personal health records. It was then evolved that records should now be made electronically. This is so that security and transmission of a patients record can be more reliable.

Communication skills are very important no matter where or who you are. Communication within a workplace can determine whether a business or individual is successful or not. Understanding effective communication in a medical setting helps hospitals and doctor offices develop a work environment that is able to communicate effectively with coworker, patients and doctors in order to take of the patients needs. Listening, clarity and Patience are three main keys to effective communication within a workplace. In this paper, the author will describe an experience within the medical field work place where communication was effective.

The using of technologies for communications will help closing the gaps between staffs and management and with the business stakeholders. By using of emails, video conferencing, webinar and social networks it helps to make the connections between staffs, whether they work in the same building, in different states or across the country. On the other hands, electronic messages and other ways of technologies based communications are always replaced for interactions that can be better suitable for personal interactions. This is can be worked as very effective when different opinions between a lot of staffs exists or when the exchanges of idea and message can be impacted by body languages and non-verbal information during

Teamwork- It has been found that relying too heavily on health information technology (IT) for communication can reduce teamwork (Yoder-Wise, 2011, p. 215). With the availability of information on the internet and computer software, nurses do not need to rely on co-workers or physicians for information. According to Yoder-Wise (2011), IT “will never eliminate the need for personal communication and teamwork” (p. 215).

Being able to communicate helps to prevent unsafe practice and increases patient safety. Staff to staff communication errors have been identified as the root cause of 20 percent of sentinel events in public hospital settings. It is important to be able to communicate with your team members and team leader so that you can communicate pertinent information effectively and quickly (Mater Health Services Brisbane Limited

Electronic communication seems to be where most people end up communication, even to our doctors and other health care officials. We call, email, and even text to tell doctors and nurses our health care problems before we even consider actually going to a doctor’s office and speaking to the doctor in person. These communication techniques are good because we can receive answers to our questions also instantly if the health care official isn’t busy. One disadvantage is that someone may not get back to you as soon as you would like; which will leave you at home, wondering what you should do. Electronic communication isn’t exactly the best form of health care because if the doctor cannot actually

1.1 Describe communication techniques used to gain and maintain the attention and interest of an audience

Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world

Business communication requires avenues through which leaders, management, and workers communicate. It also requires the communication process between an organization and its partners, as well as the customers. In business communication, it is vital for an organization to develop a communication channel that is not only efficient and effective, but one that relays positive messages. Positive messages are crucial in developing good relationships with the employees, business partners, and customers. Research shows that we actually comprehend a positive statement 30 to 40 percent faster than we do a negative statement, our mind literally has to unscramble negative messages to determine the meaning (Simoneaux &Stroud, 2014). There is a power in using positive messages, a strategy in building relationships and producing positive results. When using positive messaging it is beneficial to use the 5 S’s, and goodwill messaging. The 5 S’s are; selfless, specific, sincere, spontaneous, and short. This paper looks into the effects of positive messaging, with an emphasis on goodwill messages, and the 5 S’s.

Supervising staff and volunteers from ages fourteen to ninety can be a challenging task. These age groups make up the four different generations: Traditionalist, Baby Boomers, Generation X’ers, and Generation Y’ers. Traditionalist, (born 1925-1946) may need a little prodding to communicate their needs and they prefer written communication plans. Baby Boomers, (born 1946-1964) are aware of technology but still prefer to communicate by telephone and they call themselves the age of the memo. Generation X’ers, (born 1965-1982) commonly prefer short concise communication. Generation Y’ers, (born 1983-2000) prefer short, quick e-mails, texting and mobile phone applications to communicate. The hospital