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DHS Accuracy Case Study

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I received a call from Ms Joan Marshall, she complained about her daughter's SSB, who is in DHS custody, has been abruptly taken by DHS and she uses that money to pay her mortgage. She said that if she does not get back that money she will lose her house going in foreclosure. Her husband started talking loudly on the background, I was not able to understand neither of both of them, I asked to please have a conversation with one of the only as it is hard to understand when two people are talking at the same time, the he took the phone and and with speaker open he started yelling and screaming using inappropriate words. I asked to please call me back in another time when he calms down, but then Joan asked me to wait and after a silent moment,

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