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Delivering Sources of Value (channels) To what extent does the organisation use multiple channels

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Delivering Sources of Value (channels)
To what extent does the organisation use multiple channels to deliver sources of value (can be product/service related, process related or communication related) to its customers?

Zara offers many sources of value to their customers, with heavy focus on the social and hedonic benefits of their product lines. Customer value is hard to define, and thus have many different ways of understanding from person to person. Generally, values may refer to: low price, receiving what you want, quality to price, and comparing what is received to what is sacrificed (Zeithaml 1988). Zara appeals to these ideologies of value through a variety of activities. These include:
Affordable prices for the latest and most …show more content…

With this feeling of exclusivity and desirability in place, products tend to have a low retailer to customer sell time of approximately 17 days. This reduces the need for clearance sales, allowing Zara to completely benefit from its pricing scheme as customers are willing to spend. As a result, when the season ends, Zara offers an average discount of 18% to its clothing range in comparison to the industry average of 36% (Zara 2013). This heightens the value of Zara’s goods in the consumer’s eyes, creating intangible value for Zara’s items.
Zara has also effectively conveyed to its customers the scarcity in its stocks. Hence resulting in higher shoppers’ desirability, so if a customer likes something, he/she has to buy the item fast as it may not be available the following week. Zara has been successful in creating a climate of scarcity and opportunity.

Minimising advertising; creating value through physical evidence
By using only 0.3% of sales revenue on advertising instead of heavily relying on traditional mass-marketing mediums, Zara uses prime retail locations to attract its customers. It also ensures that storefronts and window displays are attractive and fresh to customers by making frequent changes to the items on display. The interior of the store is also clean and bright, with spacious lanes in between racks. This provides a very comfortable shopping experience. Having a good image projection of the store is vital as this is Zara's most effective marketing

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