The purpose of this essay is to describe a situation from practice related to communication between nurse and patient. The Department of Health (2003) defines communication as ‘a process that involves a meaningful exchange between at least two people to convey facts, needs, opinions, thoughts, feelings and other information through both verbal and non-verbal means.’
Communication occurs when a person (the source) sends a message via a particular medium (the channel) so it is received by a recipient (the receiver) (Roper, Logan and Tierney, 2002).
Since communication is such an integral part of everyday life, it is hardly surprising that it is emphasized as a central component in the delivery of care (LeMay, 2004).
The healthcare
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Research has proven that good communication between a healthcare professional and their patients results in improved patient compliance with treatment and improved recovery rates (British Journal of Nursing, 1998).
The nurse positions herself directly opposite Harry. McDonnell (2002) states ‘it is important to face your hearing impaired patient as seeing you clearly will help them to understand all information given.’ The nurse begins by asking Harry various questions. Faulkner (2000) states there are two types of questions; open and closed. Open questions allow the patient to express their feelings whereas closed questions restrict responses to simple one word answers. The nurse allowed Harry to take control of the discussion by using open ended questions. These allowed Harry to expand on what feelings he was trying to convey.
Harry appeared comfortable and happy to answer the questions. He showed this by maintaining good eye contact and smiling. ‘The face is the most important focal point for non-verbal communicating as it is the most expressive part of the body’ (Stewart and Logan, 1997). The nurse also maintained good eye contact. ‘This helps the patient to feel like their problems are of interest therefore they are more likely to discuss any issues on their mind’ (Faulkner, 2000).
At times during the discussion Harry appeared reluctant to talk about some issues. To encourage Harry to express his
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
This essay will discuss the importance of communication as an aspect of partnership within current nursing care. As stated by Brooks and Heath (1985, as cited in Bramhall, 2014), communication is “a process during which information is shared through the exchange of verbal or non-verbal messages” (p 53). Maintaining communication between the nurse and the patient regarding treatments and emotions contributes to improved patient-centred care. The communication between the nurse and their family is equally as important when the patient is unable to make medical decisions for themselves. With the implementation of family centred communication, a partnership can further be established. With reference to literature, the benefits of maintaining
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.
Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.
As a nurse, communication is an essential and important factor to building a therapeutic relationship between a nurse and patient as it is the difference between average and excellent nursing care, as it helps maintain a good quality of life and allows nurses’ and patients to interact and provide comfort when needed. The importance of good communication can become apparent with patients especially when they are in the hospital, as it helps the nurses build a positive relationship with patients and helps overcome barriers including physical, psychological and social. A therapeutic relationship is built on many factors which include both verbal and non-verbal communication which helps maintains the relationship and strengthens it due to the positive impact it has not only on the patient’s experience but also the nurse’s.
How we communicate effects everything we do. Whether talking to patients and family members, speaking in a team meeting, or talking with our children’s teacher at a conference, communication is how we learn information, teach information and express our concerns. With this paper I will discuss; the definitions of healthcare communication, the relevancy of effective personal healthcare communication with other healthcare professionals, clients, and patients, the relevancy of effective professional healthcare
Communication is important in terms of health and social care setting. The patient and the healthcare professional needs to get the best understanding in order to provide the patient clearly about their care. Nursing is almost impossible if the patient needs are not clearly established. Communication facilitates the patient
In summary, professional communication is a very core for the therapeutic relationship. In detail, knowing how to create a successful communication will show the sincere intention of the nurse to patients’ concern because they are not only sufficient to assist patients’ data but also convey the message that patient can trust then accept. Therefore, choosing to be a nurse means increasing interpersonal communication knowledge and skills. Nurses should always remember this as a basic qualified standard to reflect of how they sympathize with
Yet, communication is a learned skill that must be cultivated and built on especially in the health care setting with nurse to patient communication (Burkhart & Nathaniel (2008). In this paper, I will be discussing the principles of communication, methods of communication, and the ethical principles involved
“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork.
It is the nurses’ responsibility to understand what it means to have professional communication skills. Not only does not being able to communicate affect the patient, but also it affects how the nurse is able to do his or her job to the best they can. Smith and Pressman say that the Institute of Medicine has released reports, which stress, “good communication is critical to ensuring safe and reliable nursing” (Smith & Pressman, 2010). Bad
Understanding that part of the success in recovering the patient lies in a good communication and it makes part of the success in recovering the patient. Starting the work with the patients, the first one that I consider the vital importance is in the form in which we establish a verbal and non-verbal communication. The first and most important thing I can do for a patient beginning the day is just to smile using a calm and welcoming voice. Then, as a patient care provider, it’s when I begin to develop a close nurse-patient relationship
Introduction Communication is an essential tool in health care relationships (Egan 2002). It has been indicated that good communication can strengthen and enrich nursing care to make it more effective (Sheldon et al. 2006). Moreover, Communication is a key to improve care outcomes and helps to provide information and to promote understanding of client’ responses to his health issue(Gunn 2006).. It has also been found that effective communication can reduce stress and anxiety in clients (Uitterhoeve et al. 2000).In addition, successful communication leads to explain treatment and care easily and clients are likely to accept advice and care if they have a good relationship with nurses(Ellen and Belzer 1999).Communication is continuous and
(2012). The challenges of nurse-physician communication. Journal of Nurse Administration 42(12). pg. 548-550. Retrieved from: http://journals.lww.com/jonajournal/Citation/2012/12000/The_Challenges_of_Nurse_Physician_Communication__A.3.aspx