Case: Zappos.com: Developing A Supply Chain To Deliver WOW! Name: Date: 7 February 2013 Introduction and Problem Definition Zappos.com provides extensive online products, delicate call-center service, free and rapid delivery, and at the same time, it keeps optimizing its operational model. However, with the prolonged recession, the company’s margins are decreasing, and it now has to seek a solution to maximize its profit. External Analysis (Please see
case study analysis is based on the 2009 case study from Stanford Graduate School of Business titled Zappos.com: Developing a supply chain to deliver WOW! It begins with the general overview of the background, philosophies and current problems faced by Zappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the “wow” image without overspending, inventory management/distribution problems, transportation efficiency problems and
Value Chain as Competitive Advantage Unit 3 Assignment Christine Washington GB570 Managing the Value Chain Jerry Haenisch, Professor Kaplan University November 12, 2012 Value Chain as Competitive Advantage Effective value chain as a competitive advantage can contribute significantly to the prosperity of a firm in the competitive arena, but it can cause dire situations if not operated properly (Guy, 2011). However, there are conflicts among companies as to how stakeholders think they
Value Chain as Competitive Advantage Unit 3 Assignment Bobby Young-Mentgen GB570 Managing the Value Chain Pricilla Aaltonen Kaplan University September 25, 2012 Value Chain as Competitive Advantage Customer-centric businesses focus on consistently delivering a differentiated experience designed to satisfy the customer. The ultimate goal is to sustain competitive advantage in the marketplace. The purpose of this paper is to demonstrate why an effective value chain creates competitive advantage
Zappos.com: Developing a Supply Chain to Deliver WOW! Orhan Bahtiyar Morgan Kaschak Nitya Kotharu Saily Mahangade Benjamin Wu Shuting Zhang Prof. Brabazon Management of Information Technology and Information Systems July 10, 2015 I. Executive Summary Zappos introduced a brand new business model that revolved around retaining a customer rather than spending money for new customers. Zappos had to ensure control over the delivery mechanism so they could “WOW” their customers with excellent
Zappos.com | Supply Chain Management | Submitted To : Raghuram Jayaraman Submitted By: Kiran Khokhar Divya Jain | Table of Contents S.No. | Content | Page No. | 1. | Agile Supply Chain and its Process | 3 | 2. | E-Business | 10 | 3. | Case Study – Zappos.Com | 13 | 4. | Flow Chart | 17 | 5. | Conclusion | 20 | 6. | References | 23 | Agile Supply Chain in the Fashion
needs to concentrate on improving its supply-chain to cut cost. Zappos faced a challenge when the financial market collapsed and economic slowdown began to influence its customers’ overall behavior. Many challenges arise and need to be resolve before Zappos can expand internationally. After years of running solo on the market, Zappos faces a challenge when it has to adapt itself to the new market leader in Amazon. To reduce inefficiency in the supply-chain management, transparency between Zappos
Problem 1: Industry Competition and Price Sensitive Customer Trend Zappos business strategy is to differentiate itself amongst similar businesses by offering an unparalleled customer service creating a “WOW” experience for its customers. This strategy is an integral part of the organizational culture and is one of its core values. Each and every member of the company is trained in customer service irrespective of their business function and is equipped to provide their organization, suppliers
sales and EBIT, coming from the sale of food and liquor. The key success factors for Woolworths Limited are to maintain its market leadership as well as continuing to invest in new stores across both geographical and key demographical growth areas to deliver sustainable profits well into the future. In order to evaluate effectively the degree to which Woolworths accounting captures the organisations underlying business performance there is a need to analyse the financial statements including the profit
Contents Question 1: What are Zappos’ supply chain related core competencies and sources of competitive advantage? How sustainable are they? What role does corporate culture play in these questions? Zappos consider themselves “a service company that happens to sell shoes”. The main core competency of the company is its customer service. Hsieh considered customer service to be one of the most important aspects of the business. If a business has excellent customer service, then customers