Essay on Developing Supply Chain to Deliver Wow

case study analysis is based on the 2009 case study from Stanford Graduate School of Business titled Zappos.com: Developing a supply chain to deliver WOW! It begins with the general overview of the background, philosophies and current problems faced by Zappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the “wow” image without overspending, inventory management/distribution problems, transportation efficiency problems and

started to keep its own inventory. They also purchased retail stores. Along with this Zapposs.com also maintained the traditional “Drop-Shipp” approach with some of their partners. The joint campaign was definitely an innovative inclusion in the value chain of the company. Another significant step of the organization was the contract with UPS. In that contract Zapposs.com allows UPS to manage its inventories. It was a big step that made the company’s delivery system more efficient as UPS had a lot more

Value Chain as Competitive Advantage Unit 3 Assignment Christine Washington GB570 Managing the Value Chain Jerry Haenisch, Professor Kaplan University November 12, 2012 Value Chain as Competitive Advantage Effective value chain as a competitive advantage can contribute significantly to the prosperity of a firm in the competitive arena, but it can cause dire situations if not operated properly (Guy, 2011). However, there are conflicts among companies as to how stakeholders think they

Zappos.com: Developing a Supply Chain to Deliver WOW! Orhan Bahtiyar Morgan Kaschak Nitya Kotharu Saily Mahangade Benjamin Wu Shuting Zhang Prof. Brabazon Management of Information Technology and Information Systems July 10, 2015  I. Executive Summary Zappos introduced a brand new business model that revolved around retaining a customer rather than spending money for new customers. Zappos had to ensure control over the delivery mechanism so they could “WOW” their customers with excellent

Value Chain as Competitive Advantage Unit 3 Assignment Bobby Young-Mentgen GB570 Managing the Value Chain Pricilla Aaltonen Kaplan University September 25, 2012 Value Chain as Competitive Advantage Customer-centric businesses focus on consistently delivering a differentiated experience designed to satisfy the customer. The ultimate goal is to sustain competitive advantage in the marketplace. The purpose of this paper is to demonstrate why an effective value chain creates competitive advantage

Zappos.com | Supply Chain Management | Submitted To : Raghuram Jayaraman Submitted By: Kiran Khokhar Divya Jain | Table of Contents S.No. | Content | Page No. | 1. | Agile Supply Chain and its Process | 3 | 2. | E-Business | 10 | 3. | Case Study – Zappos.Com | 13 | 4. | Flow Chart | 17 | 5. | Conclusion | 20 | 6. | References | 23 | Agile Supply Chain in the Fashion

needs to concentrate on improving its supply-chain to cut cost. Zappos faced a challenge when the financial market collapsed and economic slowdown began to influence its customers’ overall behavior. Many challenges arise and need to be resolve before Zappos can expand internationally. After years of running solo on the market, Zappos faces a challenge when it has to adapt itself to the new market leader in Amazon. To reduce inefficiency in the supply-chain management, transparency between Zappos

References AFR.com.au, Bonds higher as demand picks up, http://www.afr.com/home/viewerSearch.aspx?ATL://1255067335128&keywords=bo... – accessed 11th October 2009 ASX.com.au, http://www.asx.com.au/asx/markets/priceLookup.do?by=asxCodes&asxCodes=wow - accessed 19th October 2009 BARROWCLOUGH, Anne.  (2009, March 5). Australian GDP slips. The Times,51.  Retrieved October 2, 2009, from ProQuest Newsstand. (Document ID: 1655793951). Business Monitor International, Australia Food and Drink Report -

Problem 1: Industry Competition and Price Sensitive Customer Trend Zappos business strategy is to differentiate itself amongst similar businesses by offering an unparalleled customer service creating a “WOW” experience for its customers. This strategy is an integral part of the organizational culture and is one of its core values. Each and every member of the company is trained in customer service irrespective of their business function and is equipped to provide their organization, suppliers

considered as one segment of the Domino’s Pizza 9. The customers placing orders through mobile application and websites can be considered as one segment 10. The Domino’s pizza India operates in 3 business segments: a. Supply Chain b. Company-owned stores c. Franchised restaurants Supply Chain Segment: It provides fresh dough and other food items. It also looks after delivery of food items, equipments to the stores. This segment accounts for the large part of revenue. Company-owned stores