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Help Desk Support Essay

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Technology has been integral to the development of society. From the invention of the first telephone to the invention of the iPhone X, humanity has relied heavily on the existence of technology in all aspects to benefit all of society. Technology is prevalent and with the number of devices floating around the atmosphere, it’s not uncommon to run into people who are unfamiliar with a certain type of technology. It’s also normal to see people who work with technology on a daily basis running into problems with their devices. In a field that’s changing rapidly, situations like these are bound to arise. Fortunately, for those confused individuals that can’t necessarily figure out why their computer isn’t working, there’s a thing called Help Desk support. Help Desk support is a place that the user can contact to help resolve issues that they run into with their devices or any form of technology they’re working with. Nearly every company one can find that deals with technology has a help desk because there’s so many devices out there, each with their own configuration. There are different forms of help desk support and each of them come with their own benefits and drawbacks.
Originally, before 1876 and the invention of devices such as the telephone, if a customer wanted their computer issues resolved, they would have to take the telephone to the store where they purchased the computer, or they would have to hope that they could fix the problem themselves. Transportation wasn’t

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