Disputes in the Legal System Essay

853 Words4 Pages
Disputes in the Legal System

Businesses are formed to make money. In the pursuit of making money, businesses deal with consumers and customers and other businesses. In all things in life when you have more than one individual or entity there will be some form of dispute that will arises in the course of time. This paper will focus on purchasing agents and insurance claim agents on why they avoid conflicts in the courts. It will also address how purchasing agents and insurance claim agents access disputes, how they handle disputes and what their objectives are in avoiding such disputes. In all businesses one has to look at the bottom line. How does the business make money in the most productive manner? The usual way is that the
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Discussion will only be focused around purchasing agents and insurance claim agents. Purchasing agents access their disputes in three ways. Customer satisfaction, business relationships and longevity of said relationships. All businesses want to produce a product that fits the needs of the consumer, which enables the company to make money. If the purchasing agent is not happy with the product then more likely the case the purchasing agent will find another supplier. Stewart Macaulay states, "Both business units involved in the exchange desire to continue successfully in business and will avoid conduct which might interfere with attaining this goal." He goes on to say, "People in a sales department oppose contract. Contractual negotiations are just one more hurdle in the way of a sale. Holding customers to the letter of a contact is bad for "customer relations". Suing a customer who is not bankrupt and might order again is poor strategy." It all boils down to this, if the customer is happy with his purchase then that customer will use that company again which means that the business will make money. The only time a purchase agent will file a legal complaint is if the customer is going out of business or is going bankrupt. The insurance claim agent access disputes in a different manner. To the insurance claim agent it depends on the size of the claim and the individual. Lawrence H. Ross explains, "In small claims, a
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