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Diversity Management

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Managing Diversity* July 2009 Creating competitive advantage through cultural dexterity Highlights • Cultural dexterity is a business skill that enables effective collaboration and communication among people across multiple dimensions of diversity. • Collaboration within a group of diverse people, who approach problems from different perspectives, improves corporate performance. • The environment a company creates can enable—or impede— the success of its employees. • Leaders are personally accountable for creating a culture in which all employees clearly understand what success is and how to achieve it—and are actively encouraged to participate. Facing continued economic uncertainty and concerned with the short-term demands of meeting …show more content…

Racism, she learned, was other people’s problem, not hers. Author Malcolm Gladwell described a charter school in the South Bronx, New York, that replaces a culture of futility with one in which effort and reward are directly connected; 80% of the school’s graduates go to college, becoming, in many cases, the first in their families to do so. Similarly, it is a company’s responsibility to create an environment that offers systemic opportunities equally to all employees. This involves: Understanding that progress requires effort; progress is not the inevitable result of population shifts. Research reveals that in the past year, women have gained little ground in the upper echelons of management. Although they constitute 50.6% of managerial, professional, and other, related occupations, women represented just 15.2% of the boards of those companies in 2008 compared with 14.8% in 2007; in 2008 women held only 6.2% of the top earner positions compared with 6.7% in 2007.5 Without constant attention, progress stalls—and can dissolve. Diversifying the diversity office. Don’t restrict leadership and involvement to women and minorities. Create rotational tracks in roles that include employees of all backgrounds, including white males. This embeds a firsthand

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