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Effective Leadership Roles

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Effective leadership roles are crucial to an organization in meeting their mission and goals. Leaders have the ability to direct and guide staff and have visions to inspire others to reach their specific goals by improving quality care for patients. This paper will discuss an interview with a Nurse Manager at the Veterans Affairs Medical Center (VAMC) in Lexington, Kentucky on how her decisions impact the organization, colleagues, and the work environment. Identify the Person Interviewed Stacy R. is the Nurse Manager of the Morehead Community-Based Outpatient Clinic (CBOC) for the VAMC. She obtained her Bachelor’s Degree in nursing twenty years ago working in public health, outpatient surgery, …show more content…

S. Department of Veterans Affairs, 2015). Stacy R. is the daughter of a Vietnam Veteran and the granddaughter of a World War II Veteran, and the VAMC mission statement gives her an entirely different perspective on how to care for the unique population we serve. As the Nurse Manager of the CBOC, all patient care decisions, organizational decisions, and the key drivers are based on the mission, vision, and values set forth by the organization. She uses the organization’s values for Veterans and her staff by practicing with integrity, compassion, advocacy, respect, and excellence (ICARE). All employees hired by the VAMC take an oath of the organization’s ICARE values. Patient care services practice by following the American Nurses Association Code of Ethics for Nurses. Stacy R. feels all employees work towards the mission’s values in caring for Veterans whether we are working in nursing or collaborating with a multidisciplinary team involving all services in the facility from housekeeping, central sterile, operating room, acute and outpatient …show more content…

Stacy R. feels decisions that affect colleagues and the workplace should include all stakeholders such as front-line staff, middle management, directors, and administrators. She has found when all stakeholders are involved in decision-making, individuals are more likely to buy in and feel a sense of empowerment resulting in a favorable outcome for the patients, peers, work environment, and the organization as a whole. In her career, she has witness decisions made without all stakeholders and the work environment is negatively affected resulting in low staff morale which has an adverse impact on overall patient care. An outpatient Veterans Affairs Mental Health Clinic has demonstrated increase care collaboration and improved patient care when there is open communication, support of staff, and shared decision-making among the organization (Barry, Abraham, Weaver, & Bowersox, 2016). As the Nurse Manager of her unit, she is responsible for ensuring staff is competent to do their jobs, coach and mentor, have crucial conversations, and hold staff accountable. She listens to staff, helps them problem solve, and helps staff to develop their personal performance goals. Her decisions as a leader affect the staff that reports to her, the unit, the service line, and facility. It is always important to mindful of our mission, vision, and our ICARE

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