Effectiveness and Efficiency in Benchmarking

1266 WordsJan 22, 20136 Pages
ASSIGNMENT: ONE 1. Discuss the importance of understanding the impact of human behaviour in the development and day to day running of organizations Human behaviour Define human behaviour Give According to McInerney (2008), Human behaviour refers to the range of behaviours exhibited by humans and which are influenced by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, coercion and genetics. Human behaviour is experienced throughout an individual’s entire lifetime. It includes the way they act based on different factors such as genetics, social norms, core faith, and attitude. Behaviour is impacted by certain traits each individual has. The traits vary from person to person and can produce…show more content…
Management should immediately address issues of discord or poor communication to ensure employee behaviour does not adversely affect the organization as a whole. Tyler says: While personality traits and other individual differences are important, we need to keep in mind that behaviour is jointly determined by the person and the situation. Certain situations bring out the best in people, and someone who is a poor performer in one job may turn into a star employee in a different job. It is important to remember that a person’s behaviour depends on the match between the person and the situation. While personality is a strong influence on job attitudes, its relation to job performance is weaker. 2. Design a model Organization and highlight its purpose of existence, goals/objectives, and suggested organization structure. Explain how the design of the structure will enhance accomplishment of the purpose of existence of your model organization. ACom Purpose of existence: is to provide the best and cheapest telecommunication services in voice calling, messaging and data services. Goals: An organizational goal is the desired state of affairs, which the organization attempts to realize. The organization may or may not be able to bring about this desired image of the future. But if the goal is reached, it ceases to be a guiding image for the organization and is assimilated to the organization or its environment. An organizational
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