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executing Six Sigma in an effective way to solve such complex problems, but also cocoordinating them with other projects and tasks through out the company. In order to

The objectives of most Six Sigma projects are specific and measurable, such as "improving the preferred customer order cycle time to 99.99% on-time performance level." Other objectives might be expressed in "mean time between failure (MTBF)" or other process-centric terms.

Six Sigma focuses on defect prevention; improving quality, cost savings, and reducing waste by helping

used in the manufacture of products such as paint and children toys. Corrective measures can

“Perform Quality Assurance (QA)- The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used” (Project Management Institute, 2013, p. 227). The task begins with development and continues to

Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement

Design can be related to the creation of products goods and services for the benefit of customer satisfaction. When a product is not created effectively the organization could be plagued with costly problems down the line. However, Six Sigma uses tools that will allow companies protection from future problems and widespread liabilities (Kumar et al., 2009). If an organization implements six sigma in well planned out and methodical way, the benefits for the organization could be endless and have a positive effect well into the future of the organization. Therefore, main focus of Six Sigma is to ensure speedy breakthrough performances, substantial financial outcomes, and to have long lasting effects. Another component of Six Sigma is Total Quality Management which focuses things such as strategy, process, and the end

Six Sigma is a process improvement initiative developed by Motorola that assist organizations in identifying and reducing defects and inefficiencies within their existing business processes. The quality management system is a project-oriented system that drives cost savings and increases firm’s profitability by reducing variation in firm’s processes, products and services. (Russell, 2011). The process begins with four steps align, mobilize, accelerate and govern. Companies begin aligning by constructing company-wide metrics surrounding financial and strategic goals of the organization. These metrics are used to determine the area of the business that requires the most improvement and would have the largest financial

Six Sigma improves the design, the original design business strategies, optimize satisfaction and minimize waste while increasing the financial stability or include monitoring the process of elimination.

First, it is essential to decompose the concept “Total Quality Management” to clearly understand its goal: “Total” goes for the fact that quality involves everyone and all activities in the company, “Quality” means conformance to Requirements “ Meeting Customer Requirements” and “Management” because Quality can and must be managed. 2 The TQM model is based on the hypothesis that a company’s survival is only possible if a competitive level is achieved and maintained for each of the so called «6 dimensions of quality»: • • • • • • Product & service quality On-time delivery Fair price Employees satisfaction Product & process safety Environment conservation.

Hence, in order to stay competitive in the market, organizations design guide lines to continuously improve the quality level. These concepts are Total quality management. Meanwhile, as these TQM are dealing with the processes of

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

ISO 9000 states that a fundamental responsibility of any organisation’s top level of management is to review the organizations quality management system (QMS) at predetermined intervals to ensure the organization maintains continuous suitability, adequacy and effectiveness in order to uphold the organizations standards and expectations by clients (Randall, 1995).

Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.

Looking at the success of Motorola, many companies like Texas Instruments, Allied Signal etc started using Six Sigma methodology to bring organization-wide improvements.