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IGI PUBLISHING 42 701 E. Chocolate Avenue, Hershey PA 17033-1240, USA Journal of Cases on Information Technology, 11(2), 42-55, April-June 2009 Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.igi-global.com This paper appears in the publication, Journal of Cases on Information Technology, Volume 11, Issue 2 edited by Mehdi Khosrow-Pour © 2009, IGI Global ITJ 4873 Enterprise Resource Planning Implementation in an Institution of Higher Learning: A Case Study of Drummond University Randall B. Hayes, Central Michigan University, USA Kathleen M. Utecht, Sam Houston State University, USA EXECUTIVE SUMMARY Enterprise Resource Planning (ERP) software systems are implemented in major corporations because …show more content…

The focus of the Board’s decisions was on the attainment of educational goals, and in the enhancement of the research reputation of the university. Success measures for educational initiatives were normally expressed in terms of student achievements, enrollments, and applications to the university. Success measures for research efforts were counts of the numbers of articles published and research grants received. Financial measures of success, when they were used at all, mainly comprised summaries of budgeted expenditures versus actual expenditures. With his MBA training and long business experience, Allen Carpenter found these traditional methods of project evaluation incomplete at best, and superficial at worst. Carpenter had set out to change the approach, and largely he had succeeded. Now the university evaluated educational and research initiatives more like a Copyright © 2009, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. 44 Journal of Cases on Information Technology, 11(2), 42-55, April-June 2009 corporation, that is, the university tried to judge projects by financial measures of success. The philosophy was that good academic projects normally would produce good financial returns. While Stewart had a background in the technical side of the university’s SAP

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