Six Sigma in Motorola
What is Six Sigma?
Six Sigma is a systematic and a disciplined approach, a strategy for eliminating the defects in any process like manufacturing, transaction etc. from product to service.
What is quality?
Quality is the perception of value of product from the customer’s point of view. Quality plays an important role in increase in the competition and customers being well informed and educated.
Motorola- The founder of Six Sigma
Motorola has been a high technology and a Global Communications company. For over 60 years, the company competed by offering cutting edge products. By 1970’s Motorola was engaged in many businesses like communication, semiconductors and other electronics etc. Today the Motorola sales are over $11 billion worldwide. Their success story is no secret, Motorola competes with superior innovation in technology and also with high quality products. Bill Smith of Motorola set out to implement a strategy to standardize the measurements of defects and improvement in manufacturing. Motorola followed Total Quality Management (TQM) and promised to improve 10 fold in 5 years. Motorola did a lot of meddling around to achieve total quality management. They divided the organization into a group of small teams and set them a big target and let the teams find out a way to meet their own goals and go on. The team starts by talking to its customers, external or internal. On the receiving team, whatever the team does for a living find out in customer terms- what quality means, how to improve whatever they are doing, and how to measure their improvement. The team then analyses how they do their work and the way it has to be done to meet the customer demands. They have to inform the management what has to
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Step 1- Define: The purpose of this step is to find out the problem, goal, resources and project
1. Six Sigma is a management philosophy that sets objectives, collects data and analyzes results as a way to remove wasted expenses from its processes and help reduce the number of defective products produced. Six Sigma uses quality measures to strive for near perfection by eliminating errors and variables.
Six Sigma simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. In another meaning Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.
The basic principle of improvement by the processes of Six Sigma methodology is by the reduction of diffusion. The six sigma approach aims to reduce defect levels to only a few parts per million for an organization's key products and processes. The Six Sigma philosophy is based on the fact that all processes from design, through to manufacturing and to services provided to customers, display aberrances, which may result in product errors that cost time and money. These errors are variations of processes that can be reduced by various methods in order for the real cause of the problem to be systematically identified and
Six Sigma is a business metrics that seeks to identify and eliminate causes of errors or defects as well as failures in business processes by focusing on output that are critical to customers (De Feo, Barnard 2004). It is also a measure of quality that strives to eliminate defects using the application of statistical methods. In this case, a defect is defined as anything that could lead to customer dissatisfaction. Six Sigma’s statistical quality control is the method used to measure variability in a product for evaluation and corrective actions. When the product metrics exceeds the bounds of acceptability, based on statistical inference, the product can be rejected with reasonable assurance that does not meet requirement. It aims to identify and eliminate waste in order to increase speed and flow from start to finish. It also identifies the critical steps, and deleting those not required or nonessential. There are so many metrics process in today’s business industries but the metrics that Six Sigma’s statistical thinking can also be defined as a thought process. In which it recognize the variation is all around us and present in everything we do. The Six Sigma’s interconnected processes and identifying, characterizing, quantifying, controlling and reducing variation provide opportunities for improvement within any organizations or firms. That is to say,
Six Sigma is a quality improvement philosophy and a methodology and collection of statistical techniques used to implement that philosophy. Six Sigma’s focuses on reducing or removing identifiable sources of changes in order to decrease the number of defects in a product. Six Sigma was developed by Bill Smith and was used to standardize the way in which defects are tallied (Meredith, 2013). As a new way of doing business, six sigma can have a significant impact on the end result of business. There are many way six sigma can be applied. For example, the scientific component of methodology is a structure approach that takes
Six Sigma is a process improvement initiative developed by Motorola that assist organizations in identifying and reducing defects and inefficiencies within their existing business processes. The quality management system is a project-oriented system that drives cost savings and increases firm’s profitability by reducing variation in firm’s processes, products and services. (Russell, 2011). The process begins with four steps align, mobilize, accelerate and govern. Companies begin aligning by constructing company-wide metrics surrounding financial and strategic goals of the organization. These metrics are used to determine the area of the business that requires the most improvement and would have the largest financial
Six Sigma improves the design, the original design business strategies, optimize satisfaction and minimize waste while increasing the financial stability or include monitoring the process of elimination.
Six Sigma is a highly disciplined process that helps us focuses on Problem solving and delivering near-perfect products and services. Why "Sigma"? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible. The Six Sigma methodologies are a business philosophy and initiative that enables world-class quality and continuous improvement to achieve the highest level of customer satisfaction. Metrics established that align an organisation’s strategic goals and values to that of their customer’s needs and
The concept of Six Sigma was developed in the early 1980’s at Motorola Corporation (Harry and Schroeder, 2000). Six Sigma can be defined as a statistical measure of the performance of a process or product (Kumi et. al., 2006). It is used as a quality control mechanism, which seeks to reduce defects or variations in a process to 3.4 per million opportunities thereby optimizing output and increasing customer satisfaction (Sambhe, 2012). Sigma is representing the standard deviation, a unit of measurement that designates the distribution or spread about the mean of a process (Six Sigma Academy, 2002). In addition, the Six Sigma uniquely driven by close understanding of customer needs, disciplined use of fact, data, and statistical analysis, and diligent attention to managing improving, and reinventing business processes (Pande, P., et. al. 2000). The Six Sigma methodology uses statistical tools to identify the factors that matter most for improving the quality of processes and generating bottom-line results. The Six Sigma DMAIC (Define, Measure,
Six Sigma is one of those words that most individuals don’t use in their everyday vocabulary. What is Six Sigma you may ask? Maybe it is some kind of product, a slogan or maybe it 's a company. If you thought it was any of these things, you 're wrong. Six Sigma is actually a management philosophy. It was developed by engineer Bill Smith (while working at Motorola in 1985). Six Sigma sets extremely high objectives, collects data, and analyzes results which reduces defects in products and services.
The concept of Six Sigma started in the company Motorola and they are the pioneers in introducing Six Sigma Quality program. Lean Six Sigma is an approach followed by the management
Six Sigma is a concept based on statistical method that measures a process in terms of defects. Achieving Six Sigma means your process is delivering only 3.4 defects per million opportunities (DPMO). So your process will achieve near Zero Defect. Thus Six Sigma helps in achieving Process
Six Sigma is a household name in the world of industry. Six Sigma is a union of of methods and instruments that are created for one sole purpose—process improvement. An engineer named Bill Smith, who worked at the cellphone company, Motorola, in 1986, first initiated this principle. 9 years later, Jack Welch from General Electric made Six Sigma central to his business strategy.
“Sigma” is a symbol for a unit of measure which measures how much a process deviates from perfection. With the increase in demand for quality products/services, several organizations look for ways to improve their performance to meet customer’s expectations. Six Sigma is considered to be an approach which blends the components of quality management and business process re-engineering. Six Sigma’s aim is to increase the efficiency and remove waste, thereby increasing the customer satisfaction. There are many myths about Six Sigma:
In his report he discovered that the products with fewer non-conformities (high quality) were the ones that performed well after delivery to the customer. It was accepted by everyone but the challenge that came in front of Motorola executives was to develop a solution to tackle this problem.