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Examples Of Six Sigma In Motorola

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Six Sigma in Motorola
What is Six Sigma?
Six Sigma is a systematic and a disciplined approach, a strategy for eliminating the defects in any process like manufacturing, transaction etc. from product to service.
What is quality?
Quality is the perception of value of product from the customer’s point of view. Quality plays an important role in increase in the competition and customers being well informed and educated.
Motorola- The founder of Six Sigma
Motorola has been a high technology and a Global Communications company. For over 60 years, the company competed by offering cutting edge products. By 1970’s Motorola was engaged in many businesses like communication, semiconductors and other electronics etc. Today the Motorola sales are over $11 billion worldwide. Their success story is no secret, Motorola competes with superior innovation in technology and also with high quality products. Bill Smith of Motorola set out to implement a strategy to standardize the measurements of defects and improvement in manufacturing. Motorola followed Total Quality Management (TQM) and promised to improve 10 fold in 5 years. Motorola did a lot of meddling around to achieve total quality management. They divided the organization into a group of small teams and set them a big target and let the teams find out a way to meet their own goals and go on. The team starts by talking to its customers, external or internal. On the receiving team, whatever the team does for a living find out in customer terms- what quality means, how to improve whatever they are doing, and how to measure their improvement. The team then analyses how they do their work and the way it has to be done to meet the customer demands. They have to inform the management what has to …show more content…

Step 1- Define: The purpose of this step is to find out the problem, goal, resources and project

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