I had the pleasure of interviewing Janie Gray the office manager of Dr. Andy Gray 's medical practice. I chose to interview her because her excellent communication with her employees as well as the patients was outstanding. Because I plan to have an occupation in the communication field I thought she would be an excellent person to interview. She explained her and her husband wanted to start what 's called a concierge practice because it allowed them to have few patients which lead to patients getting more personalized attention. This allowed Janie to get to know the patients on a individual basis. She expressed how important it was to her that she was able to make them feel comfortable, ask them how they were doing, and help them on any level. Janie believes that good communication includes things like corresponding, being supportive, having good listening skills, and clearly relaying all information. She also firmly believes that if you are not taking the time to get to know people then you are not really communicating with them. The nurses in the office explained to me that Janie frequently overhears patients concerns about their personally life and will often help them outside of the doctors office. Whether it be picking up a patient in bad weather, buying groceries for elderly, or even buying a new scarf for a patient because she mentioned she liked the one Janie had. Being a patient of that medical practice, I was impressed how I was greeted as a new patient.
Marcus Engel emphasized on communication and empathy when dealing with patients in his book, I’m Here: Compassionate Communication in Patient Care. As he struggled to cope with his hospital stay, certain health care providers helped him improve his mental and physical health. He wrote about the doctors, nurses, and other health care providers he met. In his book he mentioned how the behavior and tone of health care providers impacted him. He touched on various topics such as patient privacy, care, and interaction.
Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever
Giving myself time to read up on nursing experiences, attending more clinical practice labs, participating and watching these duties in the health care setting will allow me to develop a secure level of confidence the next time that this type of situation may occur. Staying in the room allowed me to experience the feeling of support while looking past social norms and how they are challenged. I met my personal values, and I believe that one should respect another person`s privacy. This understanding allowed me to be there to support the resident during her time of need. In the article `starting out` by Jane Schulz, a nursing student shares her experience of helping her colleague assist an elderly patient with daily care. Observing the compassion and care between nurse and patient from fundamental tasks, she took away a valued lesson of how our support and caring methods affect an individual. My relation to this story allowed me to reflect on the effects my care and supporting actions had on our patient.
For my interview, I met with Judie Crudo, the Human Resource Director of St. Anthony Foundation (St. Anthony’s). She has worked at the organization as a director for the past 25 years. Prior to St. Anthony’s, she worked in Human Resources for Macy’s and a small startup company. Her desire to work closely in employee relations is what brought her to the non-profit sector after 20 years in the private sector.
Me: I have to interview an OT in mental health field and I figured since I know you from work, it would be amazing to get answers from you.
It is important in my role that I communicate constantly with my client to understand how she is feeling daily and to let her other carers know her needs and if her needs change at any time. I also need to ask questions and share information with them.
P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted
With every job, comes a task or responsibility to accomplish. Every employee has a particular duty to fulfill on a day-to-day basis – it’s what he/she constantly thinks about during the workday. What about the operations of a business that most employees do not think about all time? How does the company run efficiently? How is a worker’s worth determined based on compensation? What criteria did management utilize to choose the employees that work for them? In order to effectively answer these questions, that is where people like Dr. Kathy Hanisch come into play.
Question #1: Identify the communication skills or actions the nurse used in this nurse client interaction
I chose to interview Mrs. Dukes because she is a hard worker and she absolutely loves and enjoys what she does. My goal for the future is to work at MD Anderson Cancer Center, and she will be able to give me great insight about
I interviewed Durward “Durk” Lynch he is in my field of interest where I want to work as one day. He is a Nurse Practitioner at the Vanden Bosh Clinic and at the College Clinic. He gave information on his background and what drove him to be a Nurse Practitioner (NP). He really has had a lot of experience, as I will explain to you what he has shared.
A nurse-patient relationship is the basic requirements in all practice settings. Its usage is to manage communication between an organization and a public while maintaining boundaries in the therapeutic relationship. Based on Peplau’s interpersonal theory, communication takes place in a nurse-client relationship where therapeutic process occurs involving complex factors such as environment, attitudes, practices, and beliefs in the dominant culture (seu.edu, 2015). The actions of each person in a nurse-patient relationship is measured on the collaboration of their thoughts, feelings, and experiences. Nurse’s work to attain, maintain, and restore the patient’s health until patient have fulfilled the health care needs. Patient must be guided and provided a well-respected environment until a better health and specific needs are fully considered in the relationship. In this kind of setting, nurse’s must create relationship with patients by communicating receptivity, assimilating the concepts of empathy, trust, genuineness, respect, and confidentiality into their interactions.
Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.
Nurses tend to spend more time with patients than any other member of the health care team. As a person that spends a lot of time with each patient, he or she is a communicator for the patients in view of the fact that they interact with all roles within the healthcare system. Ms. Jennings states that “As a communicator, the nurse understands that effective communication