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Fice Manager Of Dr. Andy Gray 's Medical Practice

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I had the pleasure of interviewing Janie Gray the office manager of Dr. Andy Gray 's medical practice. I chose to interview her because her excellent communication with her employees as well as the patients was outstanding. Because I plan to have an occupation in the communication field I thought she would be an excellent person to interview. She explained her and her husband wanted to start what 's called a concierge practice because it allowed them to have few patients which lead to patients getting more personalized attention. This allowed Janie to get to know the patients on a individual basis. She expressed how important it was to her that she was able to make them feel comfortable, ask them how they were doing, and help them on any level. Janie believes that good communication includes things like corresponding, being supportive, having good listening skills, and clearly relaying all information. She also firmly believes that if you are not taking the time to get to know people then you are not really communicating with them. The nurses in the office explained to me that Janie frequently overhears patients concerns about their personally life and will often help them outside of the doctors office. Whether it be picking up a patient in bad weather, buying groceries for elderly, or even buying a new scarf for a patient because she mentioned she liked the one Janie had. Being a patient of that medical practice, I was impressed how I was greeted as a new patient.

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