P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

1271 Words Nov 7th, 2013 6 Pages
P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
Introduction
Health and social care settings can present a variety of barriers to effective communication and interpersonal interaction. However these barriers and environmental factors can be overcome with the use of specific strategies targeting specific barriers.
In this assignment, I am going to explain a number of these strategies aimed at improving the quality of communication in health and social care settings.
A. Communication and interpersonal interaction possible strategies

a. Staff training and assessment of needs
Communicating is a skill that can be acquired with practice.
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Therefore every care practitioner should endeavour to promote theses rights when dealing with services users and their relatives. Furthermore, it is crucial for service users to understand that any information they give will be with strict confidentiality. It is a legal requirement for health and social care services to keep personal data confidential.
c. Defusing aggression, building relationships and appropriate verbal/non-verbal communication.
In health and social care settings, aggression could often be the result of fear, frustration or stress; consequently resulting in barriers to effective communication. Therefore care practitioners should device strategies to overcome this barrier by dealing with aggressive behaviour appropriately. For example:
- Staying calm when confronted to an aggressive situation (relaxed body posture, normal breathing, avoiding giving aggressive vibes which might inflate the situation)
- Being respectful (displaying non-verbal language showing respect and listening actively to service user)
- Establishing trust by making the other person feel valued.
- Try solving the problem by giving the person time to calm down and responding calmly. Then open discussion to resolve the issue at hand.
This will in turn build a relationship based on trust, mutual respect and understanding between the care worker or professional and the service user. By using appropriate verbal and

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