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Focus Group Interview Vs In-Depth Interview

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After conducting the trial focus group interviews and now the in-depth interviews, there were some commonalities but also a few differences. The in-depth interview was helpful because it allowed us to talk to Time Warner’s target market, which gave a lot of feedback that wasn’t always there in the focus groups. The demographics of this in-depth interview included a Female who is 50 years old and lives in the suburb of Minneapolis. She works full time at the Federal Reserve Bank of Minneapolis and works usually more than 40 plus hours a week. She also has her Master's degree in Business and makes an annual income of around 100k. There were some commonalities between both interviews. Both agreed that they wish they had more channels and better HD quality offered. They also all said that they would be willing to pay more for an On-Demand Service and that being able to cancel your contract anytime would be nice. Both the in-depth interview and focus group interview both had at least one person not know what Charter Spectrum was in the first place as well. This came off as a red flag when it came to the in-depth interview, because the lady I interviewed is in the age range of our target market, 25-50 years old, and she didn’t even know what it was. Between both interviews, they all agreed that they mainly watch …show more content…

Spectrums biggest weaknesses according to the interviews are coverage/awareness and content. For Spectrum to be owned by such a big company like Time Warner their service isn’t available in all 50 states which will inevitably lead to fewer users and less awareness. Also following successful original content programs like what Hulu and Netflix have developed, Time Warner is falling behind. Time Warner doesn’t necessarily lack original content or content in general, but they need to look into something that will make them more favorable than other cable

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