This can be a tough decision for any company to make because there are multiple issues that can arise when making the decision to issue a recall or not. A product should be recalled when a known issue has been identified as a threat to the health of the consumer. Dell was faced with this decision when they began receiving calls from notebook computer owners regarding the overheating of the batteries in particular laptops. “Dell said it received more than 10,000 phone calls, 23 million website hits and took 77,000 orders by late in the day”(Dell customers flock to replace notebook). Given the amount of consumers calling regarding the issue, it was easy for the company to know that there was a manufacturing issue regarding the laptop batteries. …show more content…
The Pinto began receiving the attention of critics because of the potential fire hazard of having the fuel tank at the rear of the vehicle without a true rear bumper. “Ford was allegedly aware of the design flaw but refused to pay what was characterized as the minimal expense of redesign.”(Ford Pinto Safety Problems). Given the low price of the car, Ford used of a cost-benefit analysis to determine that it would be cheaper to pay the potential lawsuits then to address the issue. Ford Motor Company should have responded to the Pinto’s safety problem as soon as it was discovered, but chose not to. Ford’s decision was not only a pure business decision but it was unethical to put customer’s lives in danger over a sub twenty dollar fix. Dell and Ford both handled the issues with their products in very different ways which affected these corporations then and continue to effect future customers. While Dell’s notebook battery issue was not as life threatening as Ford’s it still put the health of the consumer in jeopardy and was addressed appropriately. Ford’s decision can still have a lingering effect on prior customers and continues to affect the decision of new customers who are looking to purchase a vehicle given the negative reputation left by the actions taken with the
The moral issues about the Ford Pinto is that they take their profit is more important than human life. They also did not inform the consumer about the facts of the Pinto. Lastly, they also lobbied the safety of the car to lowest standard (Shaw, Barry & Sansbury 2009, pp 97-99).
From a utilitarian theory, the Ford Motor Company focus on damage arising from this decision of money and nothing else. Money is seen as value by the Ford Motor Company, so by losing money by law suites and protecting the Ford Motor Company employees outweigh the collateral damage the Ford Pintos line up imposes. Jeremy Bentham brings to light the pleasure and pain aspect of what the decision would bring. In this case the Ford Motor Company expresses that the money saved from the recall brings more pleasure to the most amount of people. The money being saved is obviously from not installing the baffle between the gas tank and rear bumper. The consumer will also save money by the Ford Motor Company not issuing a recall. If the Ford Motor Company issued a recall, then the price of the Ford Pinto would be more than what was stated thus maybe making it not comparable to other cars in its class. You must also consider the pain that this decision creates. Because the Ford Motor Company refused to issue a recall to install the baffle between the gas tank and the bumper, it has created pain and suffering to those who were affected by rear-end collision injuries.
Ford and Chevrolet (Chevy) are in the automotive industry and have been in completion for many years start back in 1908, both companies started in the state of Michigan and have been battling it out for profits, market share and hometown bragging rights. Ford was founded in the suburb of Dearborn, Michigan and Chevy was founded in Flint, Michigan.
6. What responsibilities to its customers do you think Ford had? What are the most important moral rights, if any, operating in the Pinto case?
Ford convinced NHTSA that cost/benefit analysis would be appropriate for determining not to change the fuel tank. The costs were eleven dollars per fuel tank to change which ended up equaling 137.5 million dollars. This number is very large and much bigger than the benefit if they would have not changed it, which was 49.5 million dollars.
There are many differences between different car manufacturers. However, Chevrolet and Ford are among the top but the rivalry of these two companies will continue to challenge each other to a new and better product. Chevrolet and Ford are two very different companies that always try to compete in making the best automobile. My opinion is that Ford has a good looking truck, but Chevrolet has a better overall powertrain. So Chevrolet is my own personal choice if I were buying a new truck.
There are many different cases where people have been critically injured or have died from burn-related injuries from the ruptured the Pino gas tank. This case study specifically discusses the 1978 untimely deaths of Lynn Marie Ulrich, Dana Ulrich, and Judy Ann. Between 1971 and 1978, the Pinto was responsible for a number of fire-related deaths. It was the death of these teenagers that lead brought the controversy of the Ford Pinto’s faulty gas tank placement to a climax resulting in criminal homicide charges for the automaker. Ford’s CEO Henry Ford II and Ford’s new president Lee Iacocca were responsible for the launch of the Ford Pinto. To stay ahead of the growing competition, The Pinto was not to weigh over 2,000 pounds and not costs not to exceed $2,000. Ford officials knew that the Pinto represented a serious fire issue when struck from the rear, but were desperate to expedite the vehicle’s release, the Pintos timing was set just under 25 months. Tooling has already been kicked off, so when crash tests revealed a serious defect in the gas tank, it was too late for any design modifications. The tooling was well underway. Therefore, Ford’s president decided it would be too costly to make changes in the Pinto’s gas tank location pushing ahead with the original design which went unchanged for six years. Any changes to the low-cost Ford Pinto would result in an increased price, thus possibly making it less desirable by small car buyers. Iacocca understood that people shopping for compact cars were watching every dollar, One Ford engineer explained, “the process of elasticity on these subcompacts is extremely tight. You can price yourself right out of the market by adding $25 to the production cost of the model”.
In this essay, I will argue that Ford Motor Company’s business behavior was unethical as demonstrated in the Ford Pinto Case. Ford did not reveal all the facts to consumers about a harmful gas tank design in the Ford Pinto. They tried to justify their decision to sell an unsafe car by using a Cost-Benefit Analysis which determined it was cheaper to sell the cars without changing to a safer gas tank. The price of not fixing the gas tanks is human injuries and fatalities. By choosing not to make the Pinto a safer vehicle Ford placed a price on the head of every consumer. Ford’s primary concern was to maximize profits. Ford had a duty and ethical responsibility to customers to
Ford executives were under a great deal of pressure to produce a smaller, more gas efficient automobile. Japanese and German automobile sales were rapidly increasing. These competitive forces drove Ford’s executive team to respond by rushing the design process of the Ford Pinto. By 1973, the Pinto was well into production when engineers discovered a flaw in the gas tank, which was located just under the rear bumper. They discovered that if the vehicle suffered a rear-end collision over 20 mph, the gas tank could break and spill gasoline into the passenger compartment, potentially resulting in a fire. The remedy for the flaw was a part that cost $11.00 per vehicle. Executives at Ford knew the company had followed all safety standards and regulations. At that time, automobile safety standards only needed gas tanks to withstand a collision under 20 mph. An internal cost-benefit analysis revealed the costs would be substantially higher to fix the design flaw that the costs associated with any potential damages due to collisions and loss of life. The public remained unaware until Mother Jones journalist, Mark Dowie broke the story in 1977. Fueled by the media, what followed was a frenzy of public outcry and court trials.
The Elkhart County Grand Jury took up the matter and filed a charge of criminal homicide against Ford, the Automobile American Corporation that designed the Pinto car models. According to Elkhart County Grand prosecutor, Michael A. Cosentino, Ford was guilty of reckless homicide, because the company committed a conscious, plain, and unjustifiable neglect of harm that positioned the gas tank in the rear end of the car without proven protection. Besides, Ford engaged in negligence and substantial deviation from the acceptable standards of conduct. The major focus of the case entailed the expanding and assessment of acceptable standards the company violated in the process of manufacture of Pinto cars.
Ford Motor Company is America's one of the largest car manufacturer and seller. In year 1987 it faces an external business environment change in the form of new warranty policy announcement by its major competitors General Motor, which changes the current philosophy of warranty in U.S car market. This policy change may have implications not only on Ford’s sales and market share but also on various departments within organization (such as manufacturing, quality assurance, parts and service, and extended service plans) and their dealer network. In answer, Ford executives have to respond through a best suitable course of action by carefully analyzing the current market variables.
Ford has argued for over three decades that The Ford Motor Company is not at fault, but rather the other motorists who happened to rear end the Pinto drivers. Many accuse Ford of rushing the Pinto into production without proper testing leaving a faulty
One of the many problems during the hearing is the emergence GM not only knowing about the defective ignition switch, but they also switched the defective product for a working one, yet still kept the same product number. In addition, during Senator Boxer’s questioning, she revealed that GM made a decision not to fix the defective product due to GM claiming that it “was not an effective business decision” due to the high cost of fixing the problem and the length of time it would take. Senator Nelson also brought up the issue of how people would be able to drive cars that are known to have the defects, citing that customers deserve compensation in a quick and effective process and are not satisfied with GM’s solution of driving “with only the car key in the ignition”.
The means were limited design time and reducing costs. By cutting costs, Ford knowingly created a product which could prove dangerous and fatal to its consumers. Does Ford’s ends justify its means? Ford did create a sub-compact that sold extremely well and competed fiercely with foreign imports. The goal of the Ford Pinto was met. The costs of this win were substantial however. The money that Ford tried to save by not recalling the vehicle was spent when Ford recalled the Pinto, and extra was spent in compensatory and punitive damages in lawsuits. So the costs that Ford tried to avoid were incurred anyway along with extra.
There was strong competition for Ford in the American small-car market from Volkswagen and several Japanese companies in the 1960’s. To fight the competition, Ford rushed its newest car the Pinto into production in much less time than is usually required to develop a car. The regular time to produce an automobile is 43 months but Ford took 25 months only (Satchi, L., 2005). Although Ford had access to a new design which would decrease the possibility of the Ford Pinto from exploding, the company chose not to implement the design, which would have cost $11 per car, even though it had done an analysis showing that the new design would result in 180 less deaths. The company defended itself on the grounds that