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Ford Motor Company Vs Pinto Essay

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This can be a tough decision for any company to make because there are multiple issues that can arise when making the decision to issue a recall or not. A product should be recalled when a known issue has been identified as a threat to the health of the consumer. Dell was faced with this decision when they began receiving calls from notebook computer owners regarding the overheating of the batteries in particular laptops. “Dell said it received more than 10,000 phone calls, 23 million website hits and took 77,000 orders by late in the day”(Dell customers flock to replace notebook). Given the amount of consumers calling regarding the issue, it was easy for the company to know that there was a manufacturing issue regarding the laptop batteries. …show more content…

The Pinto began receiving the attention of critics because of the potential fire hazard of having the fuel tank at the rear of the vehicle without a true rear bumper. “Ford was allegedly aware of the design flaw but refused to pay what was characterized as the minimal expense of redesign.”(Ford Pinto Safety Problems). Given the low price of the car, Ford used of a cost-benefit analysis to determine that it would be cheaper to pay the potential lawsuits then to address the issue. Ford Motor Company should have responded to the Pinto’s safety problem as soon as it was discovered, but chose not to. Ford’s decision was not only a pure business decision but it was unethical to put customer’s lives in danger over a sub twenty dollar fix. Dell and Ford both handled the issues with their products in very different ways which affected these corporations then and continue to effect future customers. While Dell’s notebook battery issue was not as life threatening as Ford’s it still put the health of the consumer in jeopardy and was addressed appropriately. Ford’s decision can still have a lingering effect on prior customers and continues to affect the decision of new customers who are looking to purchase a vehicle given the negative reputation left by the actions taken with the

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